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Experiencing BLISS when becoming a bus passenger

Published:26 June 2006Publication History

ABSTRACT

This paper understands the design of bus information panels as rooted in a landscape of human experience. It turns the mundane activity of waiting at a bus stop into a deeply problematic space of emotion and volition by understanding the dialogic relationship between human and technology. It does this by developing a novel approach to interaction design, which combines a theoretical framework that reveals the rich experience and 'felt life' of technology with an empirical analysis of bus information. By imagining a series of conversation-like dialogues, based in a Conversation Analytic (CA) sensitivity to the achievement of meaning in sequence, it generates a series of experience narratives that provide for a critical analysis of the information presentation. The exercise stands as an example of a form of imagined experiential narrative that might be developed into a method of experience scenarios in future work. We reflect on moves toward what might be called experiential scenarios in the conclusion.

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  1. Experiencing BLISS when becoming a bus passenger

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        cover image ACM Conferences
        DIS '06: Proceedings of the 6th conference on Designing Interactive systems
        June 2006
        384 pages
        ISBN:1595933670
        DOI:10.1145/1142405

        Copyright © 2006 ACM

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        Association for Computing Machinery

        New York, NY, United States

        Publication History

        • Published: 26 June 2006

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