Georg Strom
ABSTRACT
An earlier study shows that stories with dialogue, emotions and conflicts -- similar to fiction writing -- give a better understanding of user needs and the situations in which an interface is used when compared to conventional scenarios. This paper describes how stories with emotions and conflicts were accepted as inputs to the definition of requirements in two industrial software projects, and how managers regarded stories as more credible than concise reports. The paper describes how it is possible to use stories with emotions and conflicts in industrial software projects, characteristics of the most useful stories, and how stories can be used to facilitate a dialogue between users and developers.
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Index Terms
- Stories with emotions and conflicts drive development of better interactions in industrial software projects
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