ABSTRACT
Design principles for deploying agents designed for social and relational interactions with users in public spaces are discussed. These principles are applied to the development of a virtual science museum guide agent that uses human relationship-building behaviors to engage visitors. The agent appears in the form of a human-sized anthropomorphic robot, and uses nonverbal conversational behavior, empathy, social dialogue, reciprocal self-disclosure and other relational behavior to establish social bonds with users. The agent also uses a biometric identification system so that it can re-identify visitors it has already talked to. Results from a preliminary study indicate that most users enjoy the conversational and relational interaction with the agent.
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Index Terms
- Public displays of affect: deploying relational agents in public spaces
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