skip to main content
10.1145/1518701.1518709acmconferencesArticle/Chapter ViewAbstractPublication PageschiConference Proceedingsconference-collections
short-paper

A comparative study of speech and dialed input voice interfaces in rural India

Published:04 April 2009Publication History

ABSTRACT

In this paper we present a study comparing speech and dialed input voice user interfaces for farmers in Gujarat, India. We ran a controlled, between-subjects experiment with 45 participants. We found that the task completion rates were significantly higher with dialed input, particularly for subjects under age 30 and those with less than an eighth grade education. Additionally, participants using dialed input demonstrated a significantly greater performance improvement from the first to final task, and reported less difficulty providing input to the system.

Skip Supplemental Material Section

Supplemental Material

1518709.mp4

mp4

68.8 MB

References

  1. J. Cohen. Statistical power analysis for behavioral sciences. Lawrence Erlbaum Associates, 1998.Google ScholarGoogle Scholar
  2. C. Delogu, A. D. Carlo, P. Rotundi, and D. Sartori. A comparison between DTMF and ASR IVR services through objective and sujective evaluation. In IVTTA, 1998.Google ScholarGoogle Scholar
  3. J. Foster, F. McInnes, M. Jack, S. Love, R. Dutton, and I. Nairn. An experimental evaluation of preference for data entry method in automated telephone services. In Behavior and Information Technology, 1998.Google ScholarGoogle ScholarCross RefCross Ref
  4. M. Goldstein, I. Bretan, E. L. Sallnas, and H. Bjork. Navigational abilities in voice-controlled dialogue structures. In Behavior and Information Technology, 1999.Google ScholarGoogle ScholarCross RefCross Ref
  5. A. Kumar, N. Rajput, D. Chakraborty, S. Agarwal, and A. Nanavati. WWTW: The World Wide Telecom Web. In SIGCOMM Workshop on Networked Systems for Developing Regions, Japan, Nov 2007. Google ScholarGoogle ScholarDigital LibraryDigital Library
  6. K. M. Lee and J. Lai. Speech versus touch: A comparitive study of the use of speech and dtmf keypad for navigation. International Journal of Human-Computer Interaction, 2005.Google ScholarGoogle Scholar
  7. T. J. Ndwe. personal communication, 2008.Google ScholarGoogle Scholar
  8. T. S. Parikh, K. Ghosh, A. Chavan, P. Syal, and S. Arora. Design studies for a financial management system for micro-credit groups in rural india. In ACM Conference on Universal Usability, 2003. Google ScholarGoogle ScholarDigital LibraryDigital Library
  9. M. Plauche. personal communication, 2008.Google ScholarGoogle Scholar
  10. M. Plauche, U. Nallasamy, J. Pal, C. Wooters, and D. Ramachandran. Speech recognition for illiterate access to information and technology. In International Conference on Information and Communications Technologies and Development, 2006.Google ScholarGoogle ScholarCross RefCross Ref
  11. J. Sherwani, N. Ali, S. Mirza, A. Fatma, Y. Memon, M. Karim, R. Tongia, and R. Rosenfeld. Healthline: Speech-based access to health information by low-literate users. In International Conference on Information and Communications Technologies and Development, 2007.Google ScholarGoogle ScholarCross RefCross Ref
  12. United Nations Development Program. Human development report, 2004.Google ScholarGoogle Scholar

Index Terms

  1. A comparative study of speech and dialed input voice interfaces in rural India

        Recommendations

        Comments

        Login options

        Check if you have access through your login credentials or your institution to get full access on this article.

        Sign in
        • Published in

          cover image ACM Conferences
          CHI '09: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
          April 2009
          2426 pages
          ISBN:9781605582467
          DOI:10.1145/1518701

          Copyright © 2009 ACM

          Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

          Publisher

          Association for Computing Machinery

          New York, NY, United States

          Publication History

          • Published: 4 April 2009

          Permissions

          Request permissions about this article.

          Request Permissions

          Check for updates

          Qualifiers

          • short-paper

          Acceptance Rates

          CHI '09 Paper Acceptance Rate277of1,130submissions,25%Overall Acceptance Rate6,199of26,314submissions,24%

          Upcoming Conference

          CHI '24
          CHI Conference on Human Factors in Computing Systems
          May 11 - 16, 2024
          Honolulu , HI , USA

        PDF Format

        View or Download as a PDF file.

        PDF

        eReader

        View online with eReader.

        eReader