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Collaborative time-based case work

Published:29 June 2009Publication History

ABSTRACT

We explore in this paper using timelines to represent bureaucratic processes in a municipal setting. The system described herein enables citizens and case workers to collaborate over the application for and configuration of parental leave, which is a highly involved process under Danish law.

References

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  1. Collaborative time-based case work

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        cover image ACM Conferences
        HT '09: Proceedings of the 20th ACM conference on Hypertext and hypermedia
        June 2009
        410 pages
        ISBN:9781605584867
        DOI:10.1145/1557914

        Copyright © 2009 ACM

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        Publication History

        • Published: 29 June 2009

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