Elaine C. S. Hayashi
ABSTRACT
Meta-communication can be defined as all exchanges of information that are related to the conceptual model of the system, including the communication that takes place in order to clarify or overcome problems during the communication process. The scenario of having users with low levels of literacy and familiarity with technology has not yet been addressed in help systems. This paper examines previous literature on meta-communication and other support frameworks, and draws on semio-participatory practices conducted within an inclusive scenario to extend the concept of help systems, aiming at a broader scaffolding instrument to let users climb up in the process of learning with the use of inclusive systems. Preliminary findings of the investigation inform the design of support systems instantiated in the context of online social networks meant to be inclusive.
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Index Terms
- Understanding meta-communication in an inclusive scenario
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