Jodi Forlizzi
- Howard, J. "Rock Stars Need Not Apply." Design for Service. http://designforservice.wordpress.com/2010/03/28/rock-stars-need-not-apply/Google Scholar
- Gutierriez, C. (2010). "Service Design: A Systematic Approach." Master's thesis in interaction design, Carnegie Mellon University.Google Scholar
- Wikipedia definition of service design; http://en.wikipedia.org/wiki/Experience_design/Google Scholar
- Bitner, M.J., Ostrom, A., and Morgan, F. "Service Blueprinting: A Practical Technique for Service Innovation." California Management Review 50, 3 (2008): 66--94.Google ScholarCross Ref
- Forlizzi, J. and Zimmerman, J. "Building a Unified Framework for the Practice of Experience Design." Extended Abstracts of CHI09 4803--4806. New York: ACM Press, 2009. Google ScholarDigital Library
- Buchenau, M. and Fulton Suri, J. "Experience Prototyping." Proceedings of DIS00, 424--433. New York: ACM Press, 2000. Google ScholarDigital Library
- Morelli, N. "Designing Product/Service Systems: A Methodological Exploration." Design Issues 18 (2002): 3--17.Google ScholarCross Ref
- Pinhanez, C. "Service as Customerintensive Systems." Design Issues 25,2 (2009): 3--13.Google ScholarCross Ref
- Mager, B. and Evenson, S. "The Art of Service: Drawing on the Arts to Inform Service Design and Specification." In Service Science: Research and Innovations in the Service Economy, eds. Hefley, B. and Murphy, W. London: Springer, 2008.Google Scholar
- Spraragen, S. and Chan, C. (2008). "Service Blueprinting: When Customer Satisfaction Numbers Are Not Enough." International DMI Education Conference. Design Thinking: New Challenges for Designers, Managers and Organizations, available on CD-rom.Google Scholar
- Lee, M.K. and Forlizzi, J. "Designing Adaptive Robotic Services." Proceedings of IASDR09. New York, NY: ACM Press, 2009.Google Scholar
- Remen, R.N. "In the Service of Life." Rachel Naomi Remen. http://www.rachelremen.com/service.html/Google Scholar
Index Terms
- All look same?: a comparison of experience design and service design
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