Jignya M. Patel
ABSTRACT
While past literature in information systems (IS) has noted the stress inducing effect of information technology (IT) on employee well-being, little research has focused on the stress reducing potential of IT. This paper is the first in IS to makes use of the Job Demand-Resource theoretical framework to examine the concurrent stress inducing and stress reducing impact of IT on employee's work exhaustion, job satisfaction and turnover intention. In particular, we hypothesize that stress induced due to having to learn IT and being monitored by IT can cause work exhaustion while informational, communicational and usability support available by IT can cause job satisfaction. We further hypothesize that IT's stress reducing potential moderates the effect of general job demands on work exhaustion. The research can help managers identify the source of employee turnover and the appropriate interventions needed to reduce turnover when IT is introduced into a job.
- Ahuja, M.K., Chudoba, K.M., Kacmar, C.J., Mcknight, D.H., and George, J.F., 2007. It road warriors: Balancing work-family conflict, job autonomy, and work overload to mitigate turnover intentions. MIS Quart. 31, 1, 1--17. Google Scholar
Digital Library
- Ayyagari, R., Grover, V., and Purvis, R., 2011. Technostress: Technical antecedents and implications. MIS Quart. 35, 4, 831--858. Google ScholarDigital Library
- Bakker, A.B. and Demerouti, E., 2007. The job demands-resources model: State of the art. Journal of Managerial Psychology 22, 3, 309.Google ScholarCross Ref
- Cohen, S. and Wills, T.A., 1985. Stress, social support, and the buffering hypothesis. Psychological Bulletin 98, 2, 310--357.Google ScholarCross Ref
- De Croon, E.M., Sluiter, J.K., and Frings-Dresen, M.H.W., 2003. Need for recovery after work predicts sickness absence: A 2-year prospective cohort study in truck drivers. J. Psychosomatic Res. 55, 4, 331--339.Google ScholarCross Ref
- Dennis, A.R., Wixom, B.H., and Vandenberg, R.J., 2001. Understanding fit and appropriation effects in group support systems via meta-analysis. MIS Quart. 25, 2, 167--193. Google ScholarDigital Library
- Desanctis, G. and Poole, M.S., 1994. Capturing the complexity in advanced technology use: Adaptive structuration theory. Organ. Sci. 5, 2, 121--147.Google ScholarDigital Library
- Judge, T.A., Thoreson, C.J., Bono, J.E., and Patton, G.K., 2001. The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin 127, 3, 376--407.Google ScholarCross Ref
- Kahn, R.L. and Byosserie, P., 1992. Stress in organizations. In Handbook of industrial and organizational psychology M.D. Dunette and L.M. Hough Eds. Consulting Psychologist Press, Palo Alto, CA.Google Scholar
- Mobley, W.H., Griffeth, R.W., Hand, H.H., and Meglino, B.M., 1979. Review and conceptual analysis of the employee turnover process. Psychological Bulletin 86, 3, 493--522.Google ScholarCross Ref
- Moore, J.E., 2000. One road to turnover: An examination of work exhaustion in technology professionals. MIS Quart. 24, 1, 141--168. Google ScholarDigital Library
- Ragu-Nathan, T.S., Tarafdar, M., and Ragu-Nathan, B.S., 2008. The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Inform. Systems Res. 19, 4, 417--433.Google ScholarCross Ref
- Shaw, J. and Weekley, J., 1985. The effects of objective work-load variations of psychological strain and post-work-load performance. J. Management 11, 1, 87--98.Google Scholar
- Tarafdar, M., Qiang, T.U., Ragu-Nathan, B.S., and Ragu-Nathan, T.S., 2007. The impact of technostress on role stress and productivity. J. Management Inform. Systems 24, 1 (Summer2007), 301--328. Google ScholarDigital Library
- Tarafdar, M., Tu, Q., and Ragu-Nathan, T.S., 2010. Impact of technostress on end-user satisfaction and performance. J. Management Inform. Systems 27, 3 (Winter2010), 303--334. Google ScholarDigital Library
- Thatcher, J.B. and Perrewe, P.L., 2002. An empirical examination of individual traits as antecedents to computer anxiety and computer self-efficacy. MIS Quart. 26, 4, 381--396. Google ScholarDigital Library
- Xanthopoulou, D., Bakker, A.B., Demerouti, E., and Schaufeli, W.B., 2007. The role of personal resources in the job demands-resources model. International Journal of Stress Management 14, 2, 121--141.Google ScholarCross Ref
Index Terms
- Applying the job demand-resource theoretical framework to better understand the stress inducing and reducing aspects of IT in jobs
Recommendations
The Effect of Lengthening Job Tenure on Managers' Organizational Commitment and Turnover
<P>Using the psychological contract literature as a framework, we examined upwardly mobile managers' reactions to lengthening job tenure brought about by slower organizational growth and greater competition among peers. We hypothesized that managers ...
Job turnover among MIS professionals: an exploratory study of employee turnover
SIGCPR '01: Proceedings of the 2001 ACM SIGCPR conference on Computer personnel researchThe paper addresses the issue of IT worker turnover. It reports on a survey IT workers who graduated over the past decade (1990-1999) from Saint Louis University. Research questions target IT worker demographics, such as age and gender and job ...
IT Professionals' Turnaway Intention and the Role of Technostress
The supply of global information technology (IT) workers does not meet the demand of the industry. Therefore, researchers try to distill ways to increase and retain the IT talent pipeline. Ensuring that IT professionals remain in their IT careers is an ...
Comments