ABSTRACT
We explored the efficacy of smartphone App reviews to understand the user experience reports that may facilitate ranking and provide insight about accessibility gaps. The main goal was to analyze the contents of the reviews to infer the presence and polarity of accessibility information. In particular, we focused on applications that are used by the users who are blind or visually impaired. In this pilot study, the contents of 173 reviews from 25 applications were analyzed. The proposed system automatically detects accessibility information in the reviews and also tests their polarity. Such a system would be useful in application ranking based on accessibility features and improve the users' interaction experiences.
- A. F. for the Blind. Statistical snapshots from the american foundation for the blind, 2012.Google Scholar
- S. Hedegaard and J. G. Simonsen. Extracting usability and user experience information from online user reviews. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI '13, pages 2089--2098, New York, NY, USA, 2013. ACM. Google ScholarDigital Library
- M. Hu and B. Liu. Mining and summarizing customer reviews. In Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining, pages 168--177. ACM, 2004. Google ScholarDigital Library
- H. Korhonen, J. Arrasvuori, and K. Väänänen-Vainio-Mattila. Let users tell the story: evaluating user experience with experience reports. In CHI '10 Extended, Abstracts on Human Factors in Computing Systems, CHI EA '10, pages 4051--4056, New York, NY, USA, 2010. ACM. Google ScholarDigital Library
- G. A. Miller. Wordnet: a lexical database for english. Communications of the ACM, 38(11):39--41, 1995. Google ScholarDigital Library
- R. J. Mooney. Comparative experiments on disambiguating word senses: An illustration of the role of bias in machine learning. In Proceedings of the Conference on Empirical Methods in Natural Language Processing, pages 82--91. Philadelphia, PA., 1996.Google Scholar
- U. B. of Engraving and Printing. Bureau of engraving and printing launches eyenoteapp to help the blind and visually impaired denominate us currency, 2011.Google Scholar
- T. Olsson and M. Salo. Narratives of satisfying and unsatisfying experiences of current mobile augmented reality applications. In Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems, CHI '12, pages 2779--2788, New York, NY, USA, 2012. ACM. Google ScholarDigital Library
Index Terms
- Accessibility in smartphone applications: what do we learn from reviews?
Recommendations
An Exploratory Study about Accessibility, Usability and User Experience with the Visually Impaired using Mobile Applications
SBQS '20: Proceedings of the XIX Brazilian Symposium on Software QualityAccessibility, Usability and User eXperience (UX) are relevant software quality criteria. However, Visually Impaired People (VIP) still face barriers in their interaction with applications on mobile devices due to the lack of quality in the criteria ...
A Case Study About Usability, User Experience and Accessibility Problems of Deaf Users with Assistive Technologies
Universal Access in Human-Computer Interaction. Applications and PracticeAbstractInteraction with mobile devices allows users to have advantages such as flexibility, mobility, and wireless communication. However, challenges have emerged in this interaction context, due to the smaller size of its screens, the new usage ...
BlindNavi: A Navigation App for the Visually Impaired Smartphone User
CHI EA '15: Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing SystemsThese days, many of us frequently use mobile apps to help us navigate. However, these apps with touch screens are not user-friendly for visually impaired people who are eager to be able to leave their homes independently. Moreover, the most widely used ...
Comments