Voahangy Rakotonirina
Harilanto Raoelson
ABSTRACT
Since 2007, e-government has been one of the solutions put forward by the Malagasy government to cope with the bureaucratic dysfunctions of the public administration, in particular, the tax administration procedures. The decision of integrating IT system within the context of reform program has been taken after Madagascar's participation in the World Summit on the Information Society in 2003. The overall goal of the reform program is mainly to get rid of flaws in the tax administration. In the context of globalization, it is also acknowledged that the IT system plays a critical role to create adequate environment not only in order to improve enterprises competitiveness which are the main taxpayers but also to simplify the organization of domestic tax collections. In this respect, the modernization of management practices in the tax administration impacts the relationships between the State, private sector and civil society. This paper aims at highlighting the extent to which e-government contributes to the improvement of the enterprises competitiveness which are the main taxpayers. In spite of the Malagasy government commitment to effectively implement the reform program, the tax administration is not yet able to achieve its goals due to the predominance of informal sector.
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Index Terms
- e-government and performing enterprises: case of Madagascar
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