ABSTRACT
We asked people (N=476) about their perceived social support from three groups of friends based on how they communicate with them: those whom they communicate only face to face, only through technology, or both. We found that communication time, frequency, and the number of channels they use to communicate (multiplexity) were related to their perceived social support from each of those groups. Applications with voice (Skype, telephone) were significantly related to emotional support.
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Index Terms
- Understanding Perceived Social Support through Communication Time, Frequency, and Media Multiplexity
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