Mike Abia
ABSTRACT
Evaluation of Information Systems (IS) success is important given the pervasiveness of IS in organizations and society. Much research has examined IS Success, with several attempts made over time at consolidating and synthesizing findings from these myriad studies. In this paper we contribute to this line of research by conducting a systematic review of 55 journal articles on IS success published between 2003 and 2012. Techniques from Grounded Theory Methodology were used to analyse the literature. Enduring categories that emerged from the analysis included User-IT Association, Artefactual Characteristics, Influence Factors, Context, Benefits, Negative Consequences and Net Benefits. The identified categories were used to build a polymorphic model of IS success. The developed polymorphic model illustrates the essence of many IS success models.
- Petter, S., DeLone, W. H., & McLean, E. R. 2012. The Past, Present, and Future of IS Success. Journal of the Association for Information Systems, 13, 341--362.Google Scholar
Cross Ref
- Brown, I., & Jayakody, R. 2008. B2C e-Commerce Success: a Test and Validation of a Revised Conceptual Model. Electronic Journal Information Systems Evaluation, 11(3), 167--184.Google Scholar
- Petter, S., DeLone, W. H., & McLean, E. R. 2013. Information Systems Success: The Quest for the Independent Variables. Journal of Management Information Systems, 29(4), 7--61.Google ScholarCross Ref
- Urbach, N., Smolnik, S., & Riempp, G. 2008)\. A Methodological Examination of Empirical Research on Information Systems Success: 2003 to 2007. In Proceedings of the Fourteenth Americas Conference on Information Systems. Presented at the Fourteenth Americas Conference on Information Systems, Toronto, ON, Canada.Google Scholar
- DeLone, W. H., & McLean, E. R. 1992. Information Systems Success: The Quest for the Dependent Variable. Information Systems Research, 3(1), 60--95. Google ScholarDigital Library
- DeLone, W. H., & McLean, E. R. 2003. The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, 19(4), 9--30. Google ScholarCross Ref
- Kulkarni, U. R., Ravindran, S., & Freeze, R. 2007. A Knowledge Management Success Model: Theoretical Development and Empirical Validation. Journal of Management Information Systems, 23(3), 309--347. Google ScholarDigital Library
- Li, H., Gupta, A., Luo, X., & Warkentin, M. 2011. Exploring the Impact of In-stant Messaging on Subjective Task Complexity and User Satisfaction. European Journal of Information Systems, 20(2).Google Scholar
- Glaser, B. G., & Strauss, A. L. 1967. The Discovery of Grounded Theory: Strategies for Qualitative Research. Chicago, Aldine Publishing Company.Google Scholar
- Rowe, F. 2014. What Literature Review is not: Diversity, Boundaries and Recommendations. European Journal of Information Systems, 23(3), 241--255.Google ScholarCross Ref
- Wolfswinkel, J. F., Furtmueller, E., & Wilderom, C. P. 2013. Using grounded theory as a method for rigorously reviewing literature. European Journal of Information Systems, 22(1), 45--55.Google ScholarCross Ref
- Seddon, P. B. 1997. A Respecification and Extension of the DeLone and McLean Model of IS Success. Information Systems Research, 8(3), 240--253. Google ScholarDigital Library
- Molla, A., & Licker, P. S. 2001. E-Commerce Systems Success: An Attempt to Extend and Respecify the DeLone and McLean Model of IS Success. Journal of Electronic Commerce Research, 2(4), 131--141.Google Scholar
- Wu, J.-H., & Wang, Y.-M. 2006. Measuring KMS Success: A Respecification of the DeLone and McLean's Model. Information & Management, 43(2006), 728--739. Google ScholarDigital Library
- Gregor, S. 2014. Theory--still king but needing a revolution! Journal of Information Technology, 29(4), 337--340.Google Scholar
- Scheepers, R., Scheepers, H., & Ngwenyama, O. K. 2006. Contextual Influences on User Satisfaction with Mobile Computing: Findings from Two Healthcare Organizations. European Journal of Information System, 15 (3), 261--268.Google ScholarCross Ref
- Venkatesh, V., Thong, J. Y. L., & Xu, X. 2012. Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology. MIS Quarterly, 36(1), 157--178. Google ScholarCross Ref
- Brown, I., Licker, P., & Kashora, K. 2010. Customer Satisfaction with Cell Phone Banking in South Africa. In AMCIS (p. 444).Google Scholar
- Lee, A. S. 2010. Retrospect and prospect: Information systems research in the last and next 25 years. Journal of Information Technology, 25(4), 336--348.Google ScholarCross Ref
- Checkland, P., & Howell, S. 1998. Information, systems and information systems: Making sense of the field. John Wiley & Sons. New York. Google ScholarDigital Library
- Baskerville, R. L., & Myers, M. D. 2009. Fashion Waves in Information Systems Research and Practice. MIS Quarterly, 33(4), 647--662. Google ScholarCross Ref
- Wang, P. 2010. Chasing the Hottest IT: Effects of Information Technology Fashion on Organizations. MIS Quarterly, 34(1), 63--85. Google ScholarCross Ref
- McKinney Jr, E. H., Charles, J., & Yoos, I. I. 2010. Information about Information: A Taxonomy of Views. MIS Quarterly, 34(2), 329--344. Google ScholarDigital Library
- TulHazra, U. 2014. Understanding Acceptance Decisions and Identity Associated withSmartphones: A Qualitative Enquiry, PhD Thesis, University of Cape Town.Google Scholar
- Burton-Jones, A., & Gallivan, M. J. 2007. Toward a deeper understanding of system usage in organizations: a multilevel perspective. MIS Quarterly, 657--679. Google ScholarDigital Library
- Lu, Y., Yang, S., Chau, P. Y. K., & Cao, Y. 2011. Dynamics between the Trust Transfer Process and Intention to Use Mobile Payment Services: A Cross-Environment Perspective. Information & Management, 48(8). Google ScholarDigital Library
- Bhattacherjee, A. 2001. Understanding information systems continuance: an expectation-confirmation model. MIS quarterly, 351--370. Google ScholarDigital Library
- Turel, O., Serenko, A., & Giles, P. 2011. Integrating technology addiction and use: An empirical investigation of online auction users. MIS Quarterly, 35(4), 1043--1062. Google ScholarCross Ref
- Webster, J., & Watson, R. T. 2002. Analyzing the Past to Prepare for the Future: Writing a Literature Review. MIS Quarterly, 26(2), xiii--xxiii. Google ScholarDigital Library
- Boell, S. K., & Cecez-Kecmanovic, D. 2014. A Hermeneutic Approach for Conducting Literature Reviews and Literature Searches. Communications of the Association for Information Systems, 34, 257--286.Google ScholarCross Ref
- Corbin, J., & Strauss, A. L. 2008. Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory (3rd ed.). SAGE Publications Inc.Google Scholar
- Lowry, P. B., Romans, D., & Curtis, A. M. 2004. Global journal prestige and supporting disciplines: A scientometric study of information systems journals. Journal of the Association for Information Systems, 5(2), 29--80.Google ScholarCross Ref
- Heeks, R. 2010. An ICT4D journal ranking table. Information Technologies & International Development, 6(4), 71.Google Scholar
- Blumenstock, J. E., & Eagle, N. 2012. Divided We Call: Disparities in Access and Use of Mobile Phones in Rwanda. Information Technologies and International Development, 8(2), 1--16.Google Scholar
- Donner, J. 2004. Microentrepreneurs and Mobiles: An Exploration of the Uses of Mobile Phones by Small Business Owners in Rwanda. Information Technologies and International Development, 2(1), 1--21. Google ScholarDigital Library
- Donner, J. 2006. The Use of Mobile Phones by Microentrepreneurs in Kigali, Rwanda: Changes to Social and Business Networks. Information Technologies and International Development, 3(2), 3--19.Google ScholarCross Ref
- Best, M. L., Smyth, T. N., Etherton, J., & Wornyo, E. 2010. Uses of Mobile Phones in Post-Conflict Liberia. Information Technologies and International Development, 6(2), 91--108.Google Scholar
- Schaub, M. L. 2012. Lines across the Desert: Mobile Phone Use and Mobility in the Context of Trans-Saharan Migration. Information Technology for Development, 18(2), 126--144.Google ScholarCross Ref
- Maicas, J. P., Polo, Y., & Sese, F. J. 2009. The Role of (Personal) Network Effects and Switching Costs in Determining Mobile Users' Choice. Journal of Information Technology, 24, 160--171.Google ScholarCross Ref
- Lowry, P. B., Cao, J., & Everard, A. 2011. Privacy Concerns versus Desire for Interpersonal Awareness in Driving the Use of Self-Disclosure Technologies: The Case of Instant Messaging in Two Cultures. Journal of Management Information Systems, 27(4), 163--200. Google ScholarDigital Library
- Ilahiane, H., & Sherry, J. W. (2012). The Problematics of the "Bottom of the Pyramid" Approach to International Development: The Case of Micro-Entrepreneurs' Use of Mobile Phones in Morocco. Information Technologies and International Development, 8(1), 13--26.Google Scholar
- Salia, M., Nsowah-Nuamah, N. N. N., & Steel, W. F. (2011). Effects of Mobile Phone Use on Artisanal Fishing Market Efficiency and Livelihoods in Ghana. Electronic Journal of Information Systems in Developing Countries, 47.Google Scholar
- Nah, F. F.-H., Siau, K., & Sheng, H. (2005). The Value of Mobile Applications: A Utility Company Study. Communications of the ACM, 48(2), 85--90. Google ScholarDigital Library
- Palka, W., Pousttchi, K., & Wiedemann, D. G. (2009). Mobile Word-of-Mouth -- A Grounded Theory of Mobile Viral Marketing. Journal of Information Technology, 24, 172--185.Google ScholarCross Ref
- Martin, B. L., & Abbott, E. 2011. Mobile Phones and Rural Livelihoods: Diffusion, Uses, and Perceived Impacts Among Farmers in Rural Uganda. Information Technologies and International Development, 7(4), 17--34.Google Scholar
- Zhao, L., Lu, Y., Zhang, L., & Chau, P. Y. K. 2012. Assessing the Effects of Service Quality and Justice on Customer Satisfaction and the Continuance Intention of Mobile Value-Added Services: An Empirical Test of a Multi-dimensional Model. Decision Support Systems, 52(3). Google ScholarDigital Library
- Meso, P., Musa, P., & Mbarika, V. 2005. Towards a Model of Consumer Use of Mobile Information and Communication Technology in LDCs: the Case of Sub-Saharan Africa. Information Systems Journal, 15(2).Google Scholar
- Sarker, S., & Wells, J. D. 2003. Understanding Mobile Handheld Device Use and Adoption. Communications of the ACM, 46(12), 35--40. Google ScholarDigital Library
- Chatterjee, S., Chakraborty, S., Sarker, S., Sarker, S., & Lau, F. Y. 2009. Examining the Success Factors for Mobile Work in Healthcare: A Deductive Study of Wireless in the Healthcare. Decision Support Systems, 46(3). Google ScholarDigital Library
- Samarajiva, R. 2006. Preconditions for Effective Deployment of Wireless Technologies for Development in the Asia-Pacific. Information Technologies and International Development, 3(2), 57--71.Google ScholarCross Ref
- Nimako, S. G., Azumah, F. K., Donkor, F., & Adu-Brobbey, V. 2012. Confirmatory Factor Analysis of Service Quality Dimensions within Mobile Telephony Industry in Ghana. Electronic Journal of Information Systems Evaluation, 15(2).Google Scholar
- Sheng, H., Nah, F. F.-H., & Siau, K. 2005. Strategic Implications of Mobile Technology: A Case Study Using Value-Focused Thinking. Journal of Strategic Information System, 14, 269--290.Google ScholarCross Ref
- Bouwman, H., & van de Wijngaert, L. 2009. Coppers Context, and Conjoints: A Reassessment of TAM. Journal of Information Technology, 24, 186--201.Google ScholarCross Ref
- Junglas, I., Abraham, C., & Ives, B. 2009. Mobile Technology at the Frontlines of Patient Care: Understanding Fit and Human Drives in Utilization Decisions and Performance Wireless in the Healthcare. Decision Support Systems, 46(3). Google ScholarDigital Library
- Basole, R. C. 2009. Visualization of Inter-firm Relations in a Converging Mobile Ecosystem. Journal of Information Technology, 24, 144--159.Google ScholarCross Ref
- Furuholt, B., & Matotay, E. 2011. The Developmental Contribution from Mobile Phones across the Agricultural Value Chain in Rural Africa. Electronic Journal of Information Systems in Developing Countries, 48, 1--16.Google ScholarCross Ref
- Katos, V., & Adams, C. 2005. Modelling Corporate Wireless Security and Privacy. Journal of Strategic Information System, 14, 307--321.Google ScholarCross Ref
- Jagun, A., Heeks, R., & Whalley, J. 2008. The Impact of Mobile Telephony on Developing Country Micro-Enterprise: A Nigerian Case Study. Information Technologies and International Development, 4(4), 47--65. Google ScholarDigital Library
- Choi, H., Lee, M. L., Im, K. S., & Kim, J. 2007. Contribution to Quality of Life: A New Outcome Variable for Mobile Data Service. Journal of the Association for Information System, 8(12), 598--618.Google ScholarCross Ref
- McKinney, V., Yoon, K., & Zahedi, F. "Mariam" Z. 2002. The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach. Information Systems Research, 13(3), 296--315. Google ScholarDigital Library
- Jarvenpaa, S. L., & Loebbecke, C. 2009. Strategic Management Implications of a Consumer Value Perspective on Mobile TV. Journal of Information Technology, 24, 202--212.Google ScholarCross Ref
- deAngoitia, R., & Ramirez, F. 2009. Strategic Use of Mobile Telephony at the Bottom of the Pyramid: The Case of Mexico. Information Technologies and International Development, 5(3), 35--53.Google Scholar
- Jarvenpaa, S. L., Lang, K. R., Takeda, Y., & Tuunainen, V. K. 2003. Mobile Commerce at Crossroads. Communi-cations of the ACM, 46(12), 41--44. Google ScholarDigital Library
- Leonardi, P. M., & Barley, S. R. 2010. What's under construction here? Social action, materiality, and power in constructivist studies of technology and organizing. The Academy of Management Annals, 4(1), 1--51.Google ScholarCross Ref
- Orlikowski, W. J., & Scott, S. V. 2008. Sociomateriality: challenging the separation of technology, work and organization. The academy of management annals, 2(1), 433--474.Google Scholar
- Scott, S. V., & Orlikowski, W. J. 2014. Entanglements in practice: performing anonymity through social media. MITGoogle Scholar
- Jones, M. R., & Karsten, H. 2008. Giddens's structuration theory and information systems research. MIS Quarterly, 32(1), 127--157. Google ScholarCross Ref
Recommendations
Information Systems Success: A Literature Review
FDSE 2015: Proceedings of the Second International Conference on Future Data and Security Engineering - Volume 9446Information systems IS success is a significant topic of interest, not only for scholars and practitioners but also for managers. This paper reviews the IS success research with a multidimensional approach. Various articles in academic journals and ...
Information Systems Success: The Quest for the Dependent Variable
A large number of studies have been conducted during the last decade and a half attempting to identify those factors that contribute to information systems success. However, the dependent variable in these studies-I/S success-has been an elusive one to ...
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Ten years ago, we presented the DeLone and McLean Information Systems (IS) Success Model as a framework and model for measuring the complex-dependent variable in IS research. In this paper, we discuss many of the important IS success research ...
Comments