Thomas Mejtoft
Sarah Hale
ABSTRACT
This study evaluates if intentionally added design friction affects users level of satisfaction when using a mobile application. Today most applications are designed to have as little friction as possible. An interesting question is if a more mindful interaction will lead to more satisfied users. In this study two prototypes inspired by the Headspace application where tested. One prototype had added design friction and the other had none. The participants were asked to rate their experience and to choose which prototype they preferred. The result shows that most participants of the test would choose the mobile application with added design friction and that they felt more satisfied when they had a clear understanding of the goal of the task.
- Nick Babich. 2017. When friction in design is good for UX. Retrieved February 13, 2019 from http://babich.biz/friction-in-design/Google Scholar
- Sebastiano Bagnaraa and Simone Pozzi. 2012. Design for reflection. Work 41(2012), 1108–1113.Google ScholarCross Ref
- Steve Benford, Chris Greenhalgh, Gabriella Giannachi, Brendan Walker, Joe Marshall, and Tom Rodden. 2012. Uncomfortable interactions. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems(CHI ’12). ACM, New York, NY, USA, 2005–2014. Google ScholarDigital Library
- Dina Chaiffetz. 2015. 3 ways friction can improve your UX. Retrieved May 16, 2019 from https://www.invisionapp.com/inside-design/3-ways-friction-can-improve-your-ux/Google Scholar
- Alan Chamberlain, Andy Crabtree, Tom Rodden, Matt Jones, and Yvonne Rogers. 2012. Research in the Wild: Understanding ’in the Wild’ approaches to design and development. In Proceedings of the Designing Interactive Systems Conference(DIS ’12). ACM, New York, NY, USA, 795–796. Google ScholarDigital Library
- Sangeet Paul Choudary. n.d.. How startups compete with friction in product design. Retrieved May 13, 2019 from http://platformed.info/traction-friction-matrix/Google Scholar
- Anna L. Cox, Sandy J.J. Gould, Marta E. Cecchinato, Ioanna Iacovides, and Ian Renfree. 2016. Design frictions for mindful interactions: The case for microboundaries. In Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems(CHI EA ’16). ACM, New York, NY, USA, 1389–1397. Google ScholarDigital Library
- Barbara Grosse-Hering, Jon Mason, Dzmitry Aliakseyeu, Conny Bakker, and Pieter Desmet. 2013. Slow design for meaningful interactions. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems(CHI ’13). ACM, New York, NY, USA, 3431–3440. Google ScholarDigital Library
- Marvily Meirav Har-Paz. 2018. Friction as a function in user experience: Sometimes a little extra cognitive load is a good thing. Retrieved May 1, 2019 from https://modus.medium.com/friction-as-a-function-in-user-experience-make-me-think-390ee17c6cf5Google Scholar
- ISO. 2010. Ergonomics of human-system interaction – Part 210: Human-centred design for interactive systems. International Standard ISO 9241-210:2010. International Organization for Standardization, Geneva, Switzerland.Google Scholar
- Daniel Kahneman. 2011. Thinking, fast and slow. Farrar, Straus and Giroux, New York, NY, USA.Google Scholar
- Zoltan Kollin. 2018. Designing friction for a better user experience. Retrieved February 20, 2019 from https://www.smashingmagazine.com/2018/01/friction-ux-design-tool/Google Scholar
- Effie Lai-Chong Law, Virpi Roto, Marc Hassenzahl, Arnold P.O.S. Vermeeren, and Joke Kort. 2009. Understanding, scoping and defining user experience: A survey approach. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems(CHI ’09). ACM, New York, NY, USA, 719–728. Google ScholarDigital Library
- Evgeny Morozov. 2013. Machines of laughter and forgetting. Retrieved February 20, 2019 from https://www.nytimes.com/2013/03/31/opinion/sunday/morozov-machines-of-laughter-and-forgetting.htmlGoogle Scholar
- Don Norman and Jakob Nielsen. n.d.. The definition of user experience (UX). Retrieved February 13, 2019 from https://www.nngroup.com/articles/definition-user-experience/Google Scholar
- Michael I. Norton, Daniel Mochon, and Dan Ariely. 2012. The IKEA effect: When labor leads to love. Journal of Consumer Psychology 22, 3 (2012), 453–460.Google ScholarCross Ref
- Yvonne Rogers and Paul Marshall. 2017. Research in the wild: Synthesis lectures on human-centered informatics. Morgan & Claypool, San Rafael, CA, USA. Google ScholarDigital Library
- Clint Schnee. 2015. How to game friction for better UX. Retrieved February 13, 2019 from http://uxmag.com/articles/how-to-game-friction-for-better-uxGoogle Scholar
- Steve Selze. 2016. The fiction of no friction. Retrieved February 13, 2019 from https://medium.com/@steveselzer/the-fiction-of-no-friction-17da9349459aGoogle Scholar
- Victoria Young. n.d.. Strategic UX: The art of reducing friction. Retrieved February 13, 2019 from https://www.dtelepathy.com/blog/business/strategic-ux-the-art-of-reducing-frictionGoogle Scholar
Recommendations
Design Friction and Digital Nudging: Impact on the Human Decision-Making Process
IVSP '23: Proceedings of the 2023 5th International Conference on Image, Video and Signal ProcessingPeople make a vast number of decisions every day and these decisions invoke either a reflective or automatic behavior. Using e.g., nudging to influence a person’s behavior in a positive direction can have beneficial sustainable effects. This study aims ...
Factors affecting consumer stickiness to continue using mobile applications
According to a recent survey, more than half of all such apps are rarely been downloaded. This study thus examines consumer stickiness to continue to use mobile apps, using the post-acceptance model of information system continuance and technology ...
Investigating factors affecting social presence and user satisfaction with Mobile Instant Messaging
What are the drivers of social presence and user satisfaction with Mobile Instant Messaging?Survey method used to collect data.Data analysis using PLS.Social presence is influenced by user experience, richness and social influence.User satisfaction is ...
Comments