Andressa Cristina dos Santos
ABSTRACT
When software is made available to users, it is expected to be free of faults and good in quality. Tests such as usability can be employed to contribute to their quality. In such cases, it is possible for evaluators to analyze interfaces and note which usability errors should be corrected. Also, according to the belief of self-efficacy, those who think they are more experienced should find more errors. In this context, the purpose of this study was to perform a usability test with evaluators to verify if those considered to be more experienced were able to find more errors. A self-assessment form and a usability test were applied for this purpose. For each of the nine participants, their experience information along with the usability errors encountered by them were collected. As a result, those who thought they were capable of finding most of the errors did not match those they encountered.
- Bandura A. 1986. Social foundations of thought and action. Englewood Cliffs, NJ 1986 (1986).Google Scholar
- Bandura A. 2010. Self-efficacy. The Corsini encyclopedia of psychology (2010), 1--3.Google Scholar
- Cybis W.; Betiol A. H. e Faust R. 2015. Ergonomia e usabilidade: conhecimentos, métodos e aplicações. Novatec editora.Google Scholar
- Hertzum M. e Jacobsen N. E. 2001. The evaluator effect: A chilling fact about usability evaluation methods. International Journal of Human-Computer Interaction 13, 4 (2001), 421--443.Google ScholarCross Ref
- Jacobsen N. E.; Hertzum M. e John B. E. 1998. The evaluator effect in usability tests. In CHI 98 conference summary on Human factors in computing systems. Citeseer, 255--256.Google ScholarDigital Library
- Jokela T.; Iivari N.; Matero J. e Karukka M. 2003. The standard of user-centered design and the standard definition of usability: analyzing ISO 13407 against ISO 9241-11. In Proceedings of the Latin American conference on Human-computer interaction. ACM, 53--60.Google ScholarDigital Library
- Boehm B. W.; Brown J. R. e Lipow M. 1976. Quantitative evaluation of software quality. In Proceedings of the 2nd international conference on Software engineering. IEEE Computer Society Press, 592--605.Google ScholarDigital Library
- Beer A. e Ramler R. 2008. The role of experience in software testing practice. In 2008 34th Euromicro Conference Software Engineering and Advanced Applications. IEEE, 258--265.Google ScholarDigital Library
- Yusop N. S. M.; Schneider J. G.; Grundy J. e Vasa R. 2016. What Influences Usability Defect Reporting? - A Survey of Software Development Practitioners., 17--24 pages.Google Scholar
- Maeda J. 2006. The laws of simplicity. MIT press.Google Scholar
- Nielsen J. 1994. Usability engineering. Elsevier.Google Scholar
- Nielsen J. 1995. How to conduct a heuristic evaluation. Nielsen Norman Group 1 (1995), 1--8.Google Scholar
- Booth P. 2014. An Introduction to Human-Computer Interaction (Psychology Revivals). Psychology Press.Google Scholar
Index Terms
- Evaluator self-efficacy analysis in a usability test
Recommendations
On-Line Travel Agencies’ Usability: Evaluator eXperience
Social Computing and Social Media. Communication and Social CommunitiesAbstractIt is generally agreed that usability is a basic attribute in software quality. User eXperience (UX) extends the usability concept beyond its traditional dimensions (effectiveness, efficiency and satisfaction). UX refers to all user’s perceptions ...
Usability testing in real context of use: the user-triggered usability testing
NordiCHI '12: Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through DesignIn this description we shortly introduce the method for user-triggered usability testing for capturing user experiences which are critical to usability in real context of use. A dedicated device called UXblackbox has been implemented for a desktop ...
How can usability contribute to user experience?: a study in the domain of e-commerce
SAICSIT '12: Proceedings of the South African Institute for Computer Scientists and Information Technologists ConferenceDespite the accepted importance of User Experience (UX) as a concept related to and yet distinct from usability, there is still some ambiguity about the relationship between UX and usability. This paper aims to investigate the role of usability in ...
Comments