Changhua Chen
ABSTRACT
The security measures to prevent passengers from hijacking or destroying aircraft and to keep all passengers safe during their travel become more and more important after the "9.11" terrorist attacks. But the passengers spend much more time at the security checkpoint for their flight. For finding the bottlenecks in the security check, the author builds a service quality model to minimize the inconvenience of passengers based on the maximize security. By analysis the data about how passengers proceed through each step of the security screening process, the author uses per capita waiting time of the queue to identify where problem areas exist in the current process. Based on this, the author proposes two potential modifications to improve passenger throughput and reduce variance in waiting time. After the change, the waiting time is short obviously. Considering the cultural norms that shape the local rules of social interaction, the author needs to make a sensitivity analysis about the airport security process computer system model. By setting special crowd, it could expedite passenger throughput and reduce variance. Finally, based on the service quality model, the author proposes policy and procedural recommendations to the security managers for specific cultures and traveler types.
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Index Terms
- The Analysis and Application of Airport Security Process System Model based on Optimization
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