skip to main content
10.1145/3399715.3399914acmotherconferencesArticle/Chapter ViewAbstractPublication PagesaviConference Proceedingsconference-collections
short-paper

Conversational Interfaces for a Smart Campus: A Case Study

Published:02 October 2020Publication History

ABSTRACT

The spoken language is the most natural interface for a human being and, thanks to the scientific-technological advances made in recent decades, nowadays we have voice assistance devices to interact with a machine through the use of natural language. Vocal user interfaces (VUI) are now included in many technological devices, such as desktop and laptop computers, smartphones and tablets, navigators, and home speakers, being welcomed by the market. The use of voice assistants can also be interesting and strategic in educational contexts and in public environments. This paper presents a case study based on the design, development, and assessment of a prototype devoted to assist students' during their daily activities in a smart campus context.

References

  1. Ashay Argal, Siddharth Gupta, Ajay Modi, Pratik Pandey, Simon Shim, and Chang Choo. 2018. Intelligent travel chatbot for predictive recommendation in echo platform. In 2018 IEEE 8th annual computing and communication workshop and conference (CCWC). IEEE, 176--183.Google ScholarGoogle Scholar
  2. Matthias Baldauf, Raffael Bösch, Christian Frei, Fabian Hautle, and Marc Jenny. 2018. Exploring requirements and opportunities of conversational user interfaces for the cognitively impaired. In Proceedings of the 20th International Conference on human-computer interaction with mobile devices and services adjunct. 119--126.Google ScholarGoogle ScholarDigital LibraryDigital Library
  3. Erin Beneteau, Olivia K Richards, Mingrui Zhang, Julie A Kientz, Jason Yip, and Alexis Hiniker. 2019. Communication breakdowns between families and Alexa. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. 1--13.Google ScholarGoogle ScholarDigital LibraryDigital Library
  4. Timothy W Bickmore, Ha Trinh, Stefan Olafsson, Teresa K O'Leary, Reza Asadi, Nathaniel M Rickles, and Ricardo Cruz. 2018. Patient and consumer safety risks when using conversational assistants for medical information: an observational study of Siri, Alexa, and Google Assistant. Journal of medical Internet research 20, 9 (2018), e11510.Google ScholarGoogle ScholarCross RefCross Ref
  5. Justine Cassell, Timothy Bickmore, Mark Billinghurst, Lee Campbell, Kenny Chang, Hannes Vilhjálmsson, and Hao Yan. 1999. Embodiment in conversational interfaces: Rea. In Proceedings of the SIGCHI conference on Human Factors in Computing Systems. 520--527.Google ScholarGoogle ScholarDigital LibraryDigital Library
  6. Maria Federico and Marco Furini. 2014. An automatic caption alignment mechanism for off-the-shelf speech recognition technologies. Multimedia Tools and Applications 72, 1 (2014), 21--40. https://doi.org/10.1007/s11042-012-1318-3Google ScholarGoogle ScholarDigital LibraryDigital Library
  7. Stefano Ferretti, Silvia Mirri, Marco Roccetti, and Paola Salomoni. 2007. Notes for a collaboration: On the design of a wiki-type educational video lecture annotation system. In International Conference on Semantic Computing (ICSC 2007). IEEE, 651--656.Google ScholarGoogle ScholarDigital LibraryDigital Library
  8. Marco Furini. 2008. Fast Play: A Novel Feature for Digital Consumer Video Devices". IEEE Transaction on Consumer Electronics 54, 2 (May 2008), 513--520.Google ScholarGoogle ScholarDigital LibraryDigital Library
  9. Marco Furini. 2018. On introducing timed tag-clouds in video lectures indexing. Multimedia Tools and Applications 77, 1 (01 Jan 2018), 967--984. https://doi.org/10.1007/s11042-016-4282-5Google ScholarGoogle ScholarDigital LibraryDigital Library
  10. Marco Furini, Giovanna Galli, and Maria Cristiana Martini. 2018. ONELab: Online Education with Minimal Human Supervision. In Proceedings of the 4th EAI International Conference on Smart Objects and Technologies for Social Good (Bologna, Italy) (Goodtechs '18). ACM, New York, NY, USA, 88--93. https://doi.org/10.1145/3284869.3284877Google ScholarGoogle ScholarDigital LibraryDigital Library
  11. Marco Furini, Giovanna Galli, and Maria Cristiana Martini. 2019. An Online Education System to Produce and Distribute Video Lectures. Mobile Networks and Applications (02 Mar 2019). https://doi.org/10.1007/s11036-019-01236-4Google ScholarGoogle ScholarDigital LibraryDigital Library
  12. M. Furini, S. Mirri, and M. Montangero. 2018. Topic-based playlist to improve video lecture accessibility. In 2018 15th IEEE Annual Consumer Communications Networking Conference (CCNC). 1--5. https://doi.org/10.1109/CCNC.2018.8319246Google ScholarGoogle ScholarDigital LibraryDigital Library
  13. Marco Furini, Silvia Mirri, Manuela Montangero, and Catia Prandi. 2020. Do Conversational Interfaces Kill Web Accessibility?. In 2020 17th IEEE Annual Consumer Communications & Networking Conference (CCNC). IEEE, 1--4.Google ScholarGoogle ScholarDigital LibraryDigital Library
  14. Marco Furini, Silvia Mirri, Manuela Montangero, and Catia Prandi. 2020. Privacy Perception when Using Smartphone Applications. Mobile Networks and Applications (2020). https://doi.org/10.1007/s11036-020-01529-zGoogle ScholarGoogle ScholarDigital LibraryDigital Library
  15. Mattia Gamba, Alessandro Gonella, and Claudio Enrico Palazzi. 2015. Design issues and solutions in a modern home automation system. 2015 International Conference on Computing, Networking and Communications (ICNC) (2015), 1111--1115.Google ScholarGoogle ScholarCross RefCross Ref
  16. Vittorio Ghini, Paola Salomoni, and Giovanni Pau. 2005. Always-best-served music distribution for nomadic users over heterogeneous networks. IEEE Communications Magazine 43, 5 (2005), 69--74.Google ScholarGoogle ScholarDigital LibraryDigital Library
  17. Federica Incerti. 2017. Amazon Echo: Emerging technology for formal or informal learning?. In Society for Information Technology & Teacher Education International Conference. Association for the Advancement of Computing in Education (AACE), 1627--1633.Google ScholarGoogle Scholar
  18. Veton Kepuska and Gamal Bohouta. 2018. Next-generation of virtual personal assistants (microsoft cortana, apple siri, amazon alexa and google home). In 2018 IEEE 8th Annual Computing and Communication Workshop and Conference (CCWC). IEEE, 99--103.Google ScholarGoogle ScholarCross RefCross Ref
  19. Lorenz Cuno Klopfenstein, Saverio Delpriori, Silvia Malatini, and Alessandro Bogliolo. 2017. The rise of bots: A survey of conversational interfaces, patterns, and paradigms. In Proceedings of the 2017 conference on designing interactive systems. 555--565.Google ScholarGoogle ScholarDigital LibraryDigital Library
  20. Jennifer Lai. 2000. Conversational interfaces. Commun. ACM 43, 9 (2000), 24--27.Google ScholarGoogle ScholarDigital LibraryDigital Library
  21. Tessa Lau, Julian Cerruti, Guillermo Manzato, Mateo Bengualid, Jeffrey P Bigham, and Jeffrey Nichols. 2010. A conversational interface to web automation. In Proceedings of the 23nd annual ACM symposium on User interface software and technology. 229--238.Google ScholarGoogle ScholarDigital LibraryDigital Library
  22. W Levelt. 1999. Producing spoken language. The neurocognition of language (1999), 83--122.Google ScholarGoogle Scholar
  23. Manuela Montangero Marco Pellegrini Marco Furini, Filippo Geraci. 2008. On Using Clustering Algorithms to Produce Video Abstracts for the Web Scenario. In Proceedings of the IEEE Consumer Communication & Networking 2008 (CCNC2008). 1112--1116.Google ScholarGoogle Scholar
  24. Alexander Maxham. 2018. Smart Speaker Market Grew 197%. Android Headlines (November 2018). https://www.androidheadlines.com/2018/11/smart-speaker-market-q3--2018.htmlGoogle ScholarGoogle Scholar
  25. Catia Prandi, Marco Roccetti, Paola Salomoni, Valentina Nisi, and Nuno Jardim Nunes. 2017. Fighting exclusion: a multimedia mobile app with zombies and maps as a medium for civic engagement and design. Multimedia Tools and Applications 76, 4 (2017), 4951--4979.Google ScholarGoogle ScholarDigital LibraryDigital Library
  26. Amanda Purington, Jessie G Taft, Shruti Sannon, Natalya N Bazarova, and Samuel Hardman Taylor. 2017. " Alexa is my new BFF Social Roles, User Satisfaction, and Personification of the Amazon Echo. In Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems. 2853--2859.Google ScholarGoogle ScholarDigital LibraryDigital Library
  27. Marco Roccetti, Giovanni Delnevo, Luca Casini, and Giuseppe Cappiello. 2019. Is bigger always better? A controversial journey to the center of machine learning design, with uses and misuses of big data for predicting water meter failures. J. Big Data 6 (2019), 70. https://doi.org/10.1186/s40537-019-0235-yGoogle ScholarGoogle ScholarCross RefCross Ref
  28. Marco Roccetti, Stefano Ferretti, Claudio E Palazzi, Paola Salomoni, and Marco Furini. 2008. Riding the web evolution: from egoism to altruism. In 2008 5th IEEE Consumer Communications and Networking Conference. IEEE, 1123--1127.Google ScholarGoogle ScholarCross RefCross Ref
  29. Kambiz Saffarizadeh, Maheshwar Boodraj, and Tawfiq M Alashoor. 2017. Conversational assistants: investigating privacy concerns, trust, and self-disclosure. (2017).Google ScholarGoogle Scholar
  30. Alex Sciuto, Arnita Saini, Jodi Forlizzi, and Jason I Hong. 2018. " Hey Alexa, What's Up? A Mixed-Methods Studies of In-Home Conversational Agent Usage. In Proceedings of the 2018 Designing Interactive Systems Conference. 857--868.Google ScholarGoogle ScholarDigital LibraryDigital Library
  31. Alexandra Vtyurina, Denis Savenkov, Eugene Agichtein, and Charles LA Clarke. 2017. Exploring conversational search with humans, assistants, and wizards. In Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems. 2187--2193.Google ScholarGoogle ScholarDigital LibraryDigital Library
  32. Victor W Zue and James R Glass. 2000. Conversational interfaces: Advances and challenges. Proc. IEEE 88, 8 (2000), 1166--1180.Google ScholarGoogle ScholarCross RefCross Ref

Index Terms

  1. Conversational Interfaces for a Smart Campus: A Case Study

        Recommendations

        Comments

        Login options

        Check if you have access through your login credentials or your institution to get full access on this article.

        Sign in
        • Published in

          cover image ACM Other conferences
          AVI '20: Proceedings of the International Conference on Advanced Visual Interfaces
          September 2020
          613 pages
          ISBN:9781450375351
          DOI:10.1145/3399715

          Copyright © 2020 ACM

          Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

          Publisher

          Association for Computing Machinery

          New York, NY, United States

          Publication History

          • Published: 2 October 2020

          Permissions

          Request permissions about this article.

          Request Permissions

          Check for updates

          Qualifiers

          • short-paper
          • Research
          • Refereed limited

          Acceptance Rates

          AVI '20 Paper Acceptance Rate36of123submissions,29%Overall Acceptance Rate107of408submissions,26%

        PDF Format

        View or Download as a PDF file.

        PDF

        eReader

        View online with eReader.

        eReader