Slowing the revolving door: motivating and retaining student employees

Many of us must rely on student employees to staff our facilities. It takes a great deal of time, energy and imagination to train and manage student employees. We are often forced to accept whatever skill level they may have already attained (or not) ...

This paper will discuss the process in which I, along with the help of student staff and other full-time staff, developed a program that not only trained our student staff for positions at Whitman College Technology Services (WCTS) but aided them in ...

Student Help Desk consultants are an essential resource in most college IT departments. Hiring and training these students presents special challenges: consultants need a set of skills that is both wide and deep, and supervisors may be unsure which ...