Helping students help: empowering and motivating student workers

One of the challenges with using student employees is for them to have invested interest in the success of the organization. While handling customer support issues are the primary focus of all Help Desks, student employees need to feel that they are a ...

This paper is intended for Help Desk managers who want to learn how to expand their Help Desk without outpacing themselves and also for institutions that may be just starting out with centralized support or are thinking of opening a help desk.We will ...

Managing a Help Desk staffed with part-time student workers can be quite a challenge. However, it has been the experience of the Louisiana State University Office of Computing Services (OCS) Technology Support Staff that developing the right mix of ...