Index Terms
- Computing support technicians: yours, mine or ours
Recommendations
Decentralized and centralized it support at Tulane University: a case study from a hybrid model
SIGUCCS '07: Proceedings of the 35th annual ACM SIGUCCS fall conferenceThe decentralized- versus centralized-computing debate has raged for years; a survey of SIGUCCS papers and presentations from the past 25 years will confirm that fact. A new paradigm is emerging at Tulane University - a collaborative approach in which ...
Finding a balance: centralized IT support for decentralized units and the liaison program at Tulane University
SIGUCCS '06: Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundariesFinding a balance: "centralized" IT support for decentralized units and the liaison program at Tulane University.In most universities, there is a tension between the local technology support needs of individual colleges, schools, and departments and the ...
Developing student help desk consultants: a skill-based modular approach
SIGUCCS '01: Proceedings of the 29th annual ACM SIGUCCS conference on User servicesStudent Help Desk consultants are an essential resource in most college IT departments. Hiring and training these students presents special challenges: consultants need a set of skills that is both wide and deep, and supervisors may be unsure which ...
Comments