ABSTRACT
Many email users, especially managers, receive too many email messages to read in the time available to them. The solutions available today often require programming skills on the part of the user to define rules for prioritizing messages or moving messages to folders. We propose a different approach: categorize messages in the inbox with predefined rules that do not require maintenance and are scalable to handle anything from 50 to thousands of messages.
- Arensburger & Rosenfeld (1995): To take arms against a sea of email. Communications of the ACM 38(3) pp 108-109.]] Google ScholarDigital Library
- Bannon L. (1993): CSCW: An Initial Exploration. Scandinavian Journal of Information Systems, vol. 5, pp 3-24.]] Google ScholarDigital Library
- Boone G. (1998): Concept features in Re: Agent, an Intelligent email agent. Proceedings of the second Annual Conference on Autonomous Agents, pp. 141-148.]] Google ScholarDigital Library
- Borenstein N. & Thyberg C. (1991): Power, ease of use and cooperative work in a practical multimedia message system. International Journal of Man-Machine Studies, vol. 34, pp 229-259.]] Google ScholarDigital Library
- Bälter O. (1997): Strategies for organising email messages. In proceedings of HCI'97, Springer, London, United Kingdom, pp 21-38.]] Google ScholarDigital Library
- Bälter O. (1998): Electronic Mail in a Working Context. Doctoral Thesis, TRITA-NA-9820, Royal Institute of Technology, Stockholm, Sweden.]]Google Scholar
- Bälter O. & Sidner C. (2000): Bifrost Inbox Organizer: Giving users control over the inbox Technical Report #: 00-08. IBM Watson Research Center.]]Google Scholar
- Bälter O. (2000): Keystroke Level Analysis of Email Message Organization. In Proceedings of CHI'2000, pp 105-112.]] Google ScholarDigital Library
- Hiltz S.R. & Turoff M. (1985): Structuring computer mediated communication systems to avoid information overload. In Communications of the ACM, vol. 28, no 7, pp 680-689.]] Google ScholarDigital Library
- Horvitz E., Jacobs A. & Hovel D. (1999): Attention-Sensitive Alerting. In Proceedings of UAI'99, Conference on Uncertainty and Artificial Intelligence, Stockholm, Sweden, July 1999. Morgan Kaufmann: San Francisco, pp 305-313.]]Google Scholar
- Lantz A. (1996): Computer Mediated Communication in a Work Context: an Interdisciplinary Approach. Stockholm University, Dept. of Psychology, Stockholm, Sweden. ISBN 91-7153-519-5.]]Google Scholar
- Losee R. (1989): Minimising information overload: the ranking of electronic messages. Journal of Information Science, vol. 15, pp 179-189.]] Google ScholarDigital Library
- Mackay W. (1988): More Than Just a Communication System: Diversity in the use of Electronic Mail. In Proceedings of CSCW'88, pp 215-218.]] Google ScholarDigital Library
- Maes P. (1993): Learning Interface Agents. ACM-SIGCHI International Workshop on Intelligent User Interfaces.]]Google Scholar
- Maes P. (1997): Agents that Reduce Work and Information Overload. In Bradshaw, J. (Ed.) Software Agents, ISBN 0262522349. AAAI/MIT Press, pp 145-164.]] Google ScholarDigital Library
- Malone T. (1983): How do people organise their desks? Implications for the design of office information systems. ACM Transactions on Office Information Systems, vol. 1, no 1, pp 99-112.]] Google ScholarDigital Library
- Malone T., Grant K., Turbak F., Brobst S. & Cohen M. (1987): Intelligent Information sharing systems. Communications of the ACM, vol. 30, no 5, pp 390-402.]] Google ScholarDigital Library
- Mander R., Saloman G. & Wong Y.Y. (1992): A 'Pile' Metaphor for Supporting Casual Organization of Information. In Proceedings of CHI'92, pp 627-634.]] Google ScholarDigital Library
- Marx M: (1995). Toward Effective Conversational Messaging. Master Thesis, Media Art and Sciences MIT.]]Google Scholar
- Palme J. (1984): You have 134 Unread Mail! Do you want to read them know? Proceedings of IFIP Wg 6.5 Working Conference on Computer-Based Message Services.]] Google ScholarDigital Library
- Savendy G. (1987): Handbook of Human Factors, Wiley NY 1987, pp 368, 405.]] Google ScholarDigital Library
- Segal, R. And Kephart J.O. (1999) MailCat: An Intelligent Assistant for Organizing Email, Proceedings of the third Annual Conference on Autonomous Agents, May, pp. 276-282.]] Google ScholarDigital Library
- Sheridan T. & Ferrell W. (1974): Man-Machine Systems: Information, Control, and Decision Models of Human Performance. MIT Press, Cambridge, Massachusetts, USA.]]Google Scholar
- Sheth B. & Maes P. (1993): Evolving Agents for Personalized Information Filtering. In Proceedings of the Ninth IEEE Conference on Artificial Intelligence for Applications, pp 345-352.]]Google ScholarCross Ref
- Whittaker S. & Sidner C. (1996): Email overload: exploring personal information management of email. In Proceedings of CHI'96, pp 276-283.]] Google ScholarDigital Library
- Winograd T. (1988): A Language/Action Perspective on the Design of Cooperative Work. In Human-Computer Interaction, Vol. 3, pp 3-30.]]Google ScholarDigital Library
Index Terms
- Bifrost inbox organizer: giving users control over the inbox
Recommendations
Should I open this email?: inbox-level cues, curiosity and attention to email
CHI '11: Proceedings of the SIGCHI Conference on Human Factors in Computing SystemsThe quantity of email people receive each day can be overwhelming. Previous research suggests that when handling email, individuals prioritize certain messages for attention over others. Since people generally make this decision about which message to ...
Revisiting Whittaker & Sidner's "email overload" ten years later
CSCW '06: Proceedings of the 2006 20th anniversary conference on Computer supported cooperative workTen years ago, Whittaker and Sidner [8] published research on email overload, coining a term that would drive a research area that continues today. We examine a sample of 600 mailboxes collected at a high-tech company to compare how users organize their ...
Preventing Spam Email by Delivery Limitation in RMX
IDEAS '15: Proceedings of the 19th International Database Engineering & Applications SymposiumOn the rule-based email exchange system called RMX, similar to general mailing lists, anyone can send emails by sending to an address unique to RMX. However, there is a security problem that we cannot prevent spam emails and accidentally sending email ...
Comments