ABSTRACT
Voice interfaces can be used to meet some accessibility requirements for physically disabled users, but only if they address inherent usability problems, namely, the trade-off between user efficiency and ambiguity handling. This paper explores usability issues related to voice interfaces for complex GUIs. We present two user studies on a series of interface designs to support voice navigation within a complex business GUI, and discuss the findings as they relate to efficiency and ambiguity handling. We conclude by discussing future directions for this work, including the addition of data input capabilities, which will be necessary to provide a truly accessible solution.
- Christian, K., Kules, B., et al., A comparison of voice controlled and mouse controlled web browsing. ASSETS '00, (Arlington, VA, 2000), ACM, 72--79. Google ScholarDigital Library
- Conversational Computing Corporation. Conversay. Available at http://www.conversay.com/.Google Scholar
- Dragon Systems Inc. Dragon NaturallySpeaking 5 User's Guide. Lernout & Hauspie, 2001.Google Scholar
- Gilman, A.S., Vanderheiden, G. and Zimmermann, G., Universal design and the grid. (2000).Google Scholar
- Grosz, B.J. and Sidner, C.L. The Structures of Discourse Structure. CSLI Technical Report CSLI-85-39, Stanford University, Stanford, CA, December 1985.Google Scholar
- Jackson, J. and Scott, N., Portable speech accessor. CSUN98, (Los Angeles, CA, 1998).Google Scholar
- Malkewitz, R., Head pointing and speech control as a hands-free interface to desktop computing. ASSETS '98, (Marina del Rey, CA, 1998), ACM, 182--188. Google ScholarDigital Library
- Manaris, B. and Harkreader, A., SUITEKeys: A speech understanding interface for the motor-control challenged. ASSETS '98, (Marina del Rey, CA, 1998), ACM, 108--115. Google ScholarDigital Library
- Mankoff, J., Hudson, S.E. and Abowd, G.D., Providing integrated toolkit-level support for ambiguity in recognition-based interfaces. CHI 2000, (The Hague, Netherlands, 2000), ACM, 368--375. Google ScholarDigital Library
- Mynatt, E.D. Transforming graphical interfaces into audio interfaces for blind users. Human-Computer Interaction, 12 (1--2). 7--45. Google ScholarDigital Library
- National Center for Health Statistics. 1995 National Health Interview Survey on Disability {database on CDROM}. CD-ROM Series 10, No. 10A. SETS Version 2, U.S. Government Printing Office, Washington, DC, 1999.Google Scholar
- Nielsen, J. Usability Engineering. Morgan Kaufmann Publishers, Inc., San Francisco, CA, 1993. Google ScholarCross Ref
- Perry, J., Macken, E., et al. Disability, inability and cyberspace. In Friedman, B. ed. Human Values and the Design of Computer Technology, CSLI Publications, Stanford, CA, 1997, 65--89. Google ScholarDigital Library
- Reeves, B. and Nass, C. The Media Equation: How People Treat Computers, Television and New Media Like Real People and Places. Cambridge University Press, New York, 1996. Google ScholarDigital Library
- Trupin, L., Sebesta, D.S., et al. Trends in Labor Force Participation Among Persons with Disabilities, 1983--1994. Disability Statistics Report 10, U.S. Department of Education, National Institute on Disability and Rehabilitation Research (NIDRR), Washington, DC, June 1997.Google Scholar
Index Terms
- Voice over Workplace (VoWP): voice navigation in a complex business GUI
Recommendations
KinVoices: Using Voices of Friends and Family in Voice Interfaces
CSCW2With voice user interfaces (VUIs) becoming ubiquitous and speech synthesis technology maturing, it is possible to synthesise voices to resemble our friends and relatives (which we will collectively call 'kin') and use them on VUIs. However, designing ...
A comparative study of voice and graphical user interfaces with respect to literacy levels
ACM DEV '13: Proceedings of the 3rd ACM Symposium on Computing for DevelopmentVisual and aural are two most important channels of information processing. While most of the interaction with computers have been designed around the visual channel, there are circumstances where voice based man-machine interaction becomes preferable, ...
A Usability Study of an Assistive Touch Voice Interface based Automated Teller Machine (ATM)
DEV '15: Proceedings of the 2015 Annual Symposium on Computing for DevelopmentAutomated Teller Machines (ATMs) have become increasingly common in urban areas of the developing world. In Pakistan, low-literate users who previously did not have access to traditional banking services have now been issued ATM cards for direct-cash ...
Comments