Earl J. Wagner
ABSTRACT
We present a web interface agent, Woodstein, that monitors user actions on the web and retrieves related information to assemble an integrated view of a transaction. It manages user hypotheses during diagnosis by capturing users' judgments of the correctness of data and processes. These hypotheses can be shared with others, such as customer service representatives, or saved for later. We will see this feature in the context of diagnosing problems on the web.
Index Terms
- Demonstration of agent support for user hypotheses in problem diagnosis
Recommendations
Supporting user hypotheses in problem diagnosis
IUI '04: Proceedings of the 9th international conference on Intelligent user interfacesPeople are performing increasingly complicated actions on the web, such as automated purchases involving multiple sites. Things often go wrong, however, and it can be difficult to diagnose a problem in a complex process. Information must be integrated ...
Are interface agents scapegoats? Attributions of responsibility in human-agent interaction
This paper presents an investigation of the self-serving biases of interface agent users. An experiment that involved 202 MS Office users demonstrated that, in contrast to the self-serving hypothesis in attribution theory, people do not always attribute ...
Flexible, dynamic user interfaces for Web-delivered training
AVI '96: Proceedings of the workshop on Advanced visual interfacesOne of the critical parts of a tutoring system is its user interface (UI), which must neither constrain an author in developing lessons, nor impede a student during practice. A system providing training over the Web must also address issues of interface ...
Comments