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Healthcare protocols have been shown to improve the quality of health service delivery by offering explicit guidelines and recommendations for clinicians who are uncertain about how to proceed in a given clinical situation. While various modalities are used to implement protocols, few rigorous evaluations of protocol use exist in low-resource clinical settings. This study aimed to develop mobile-based protocols (MBPs) and test their usability against currently used paper-based protocol (PBPs). Satisfaction, efficiency and effectiveness of the protocols were evaluated through a think-aloud usability exercise, in-depth interviews, and through a questionnaire. Compared to PBPs, satisfaction scores were higher with MBPs (83.8 versus 66.8, p=0.0498), number of errors lower with MBPs (2/25 versus 5/25, p=0.1089), with average time for task completion higher with MBPs (23.3s versus21.6s, p=0.7394). MBPs offer more satisfaction and trend towards being more effective as a dissemination modality for healthcare protocols in low-resource settings.
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