IMPLEMENTING A KNOWLEDGE-BASED TOURISM MARKETING INFORMATION SYSTEM: THE ILLINOIS TOURISM NETWORK
The development of knowledge-based tourism business-to-business (B2B) communities requires the adoption of a multidimensional, multilevel perspective on system design that incorporates processes of knowledge creation and transformation and takes organizational stages of effective technology use into consideration. This article illustrates how the Illinois Tourism Network (ITN) as an example for an interorganizational, knowledge-based tourism information system/community has successfully integrated the management of information and knowledge flows in a way that appeals to tourism organizations in different stages of effective technology use and fosters capacity building among community members.
Keywords: B2B community; Interorganizational networks; Knowledge-based systems; Marketing information systems; Stages of technology adoption
Document Type: Research Article
Affiliations: 1: *Department of Recreation, Parks and Tourism Services, Texas A & M University 2: †National Laboratory for Tourism and eCommerce, Temple University
Publication date: 01 January 2003
- Information Technology & Tourism is the first scientific journal dealing with the exciting relationship between information technology and tourism. Information and communication systems embedded in a global net have profound influence on the tourism and travel industry. Reservation systems, distributed multimedia systems, highly mobile working places, electronic markets, and the dominant position of tourism applications in the Internet are noticeable results of this development. And the tourism industry poses several challenges to the IT field and its methodologies.
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