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Knowledge Management in Tourism

Knowledge Management in Tourism

Daniel Xodo, Héctor Oscar Nigro
Copyright: © 2005 |Pages: 11
ISBN13: 9781591405603|ISBN10: 1591405602|EISBN13: 9781591407959
DOI: 10.4018/978-1-59140-560-3.ch055
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MLA

Xodo, Daniel, and Héctor Oscar Nigro. "Knowledge Management in Tourism." Encyclopedia of Database Technologies and Applications, edited by Laura C. Rivero, et al., IGI Global, 2005, pp. 319-329. https://doi.org/10.4018/978-1-59140-560-3.ch055

APA

Xodo, D. & Nigro, H. O. (2005). Knowledge Management in Tourism. In L. Rivero, J. Doorn, & V. Ferraggine (Eds.), Encyclopedia of Database Technologies and Applications (pp. 319-329). IGI Global. https://doi.org/10.4018/978-1-59140-560-3.ch055

Chicago

Xodo, Daniel, and Héctor Oscar Nigro. "Knowledge Management in Tourism." In Encyclopedia of Database Technologies and Applications, edited by Laura C. Rivero, Jorge Horacio Doorn, and Viviana E. Ferraggine, 319-329. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-560-3.ch055

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Abstract

Management greatly depends on knowledge, and its detection, creation, transmission, and number of intangibles play a fundamental role in success. In tourism, information systems must work on immaterial concepts and take steps to satisfy the expectations of multiple potential customers. These systems require complex models of reality and suitable conceptual tools to work out strategies. This article expounds the use of different mathematical and management techniques that can be applied to the modeling, application, and control of strategic and operative management.

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