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Business Process Simulation: An Alternative Modelling Technique for the Information System Development Process

Business Process Simulation: An Alternative Modelling Technique for the Information System Development Process

Tony Elliman, Tally Hatzakis, Alan Serrano
Copyright: © 2009 |Pages: 14
ISBN13: 9781605662787|ISBN10: 160566278X|ISBN13 Softcover: 9781616924713|EISBN13: 9781605662794
DOI: 10.4018/978-1-60566-278-7.ch012
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MLA

Elliman, Tony, et al. "Business Process Simulation: An Alternative Modelling Technique for the Information System Development Process." Innovations in Information Systems Modeling: Methods and Best Practices, edited by Terry Halpin, et al., IGI Global, 2009, pp. 240-253. https://doi.org/10.4018/978-1-60566-278-7.ch012

APA

Elliman, T., Hatzakis, T., & Serrano, A. (2009). Business Process Simulation: An Alternative Modelling Technique for the Information System Development Process. In T. Halpin, J. Krogstie, & E. Proper (Eds.), Innovations in Information Systems Modeling: Methods and Best Practices (pp. 240-253). IGI Global. https://doi.org/10.4018/978-1-60566-278-7.ch012

Chicago

Elliman, Tony, Tally Hatzakis, and Alan Serrano. "Business Process Simulation: An Alternative Modelling Technique for the Information System Development Process." In Innovations in Information Systems Modeling: Methods and Best Practices, edited by Terry Halpin, John Krogstie, and Erik Proper, 240-253. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-278-7.ch012

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Abstract

This paper discusses the idea that even though information systems development (ISD) approaches have long advocated the use of integrated organisational views, the modelling techniques used have not been adapted accordingly and remain focused on the automated information system (IS) solution. Existing research provides evidence that business process simulation (BPS) can be used at different points in the ISD process to provide better integrated organisational views that aid the design of appropriate IS solutions. Despite this fact, research in this area is not extensive; suggesting that the potential of using BPS for the ISD process is not yet well understood. The paper uses the findings from three different case studies to illustrate the ways BPS has been used at different points in the ISD process. It compares the results against IS modelling techniques, highlighting the advantages and disadvantages that BPS has over the latter. The research necessary to develop appropriate BPS tools and give guidance on their use in the ISD process is discussed.

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