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Critical Success Factors for the Implementation of Business Intelligence Systems

Critical Success Factors for the Implementation of Business Intelligence Systems

Florian Eder, Stefan Koch
Copyright: © 2018 |Volume: 9 |Issue: 2 |Pages: 20
ISSN: 1947-3591|EISSN: 1947-3605|EISBN13: 9781522545415|DOI: 10.4018/IJBIR.2018070102
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MLA

Eder, Florian, and Stefan Koch. "Critical Success Factors for the Implementation of Business Intelligence Systems." IJBIR vol.9, no.2 2018: pp.27-46. http://doi.org/10.4018/IJBIR.2018070102

APA

Eder, F. & Koch, S. (2018). Critical Success Factors for the Implementation of Business Intelligence Systems. International Journal of Business Intelligence Research (IJBIR), 9(2), 27-46. http://doi.org/10.4018/IJBIR.2018070102

Chicago

Eder, Florian, and Stefan Koch. "Critical Success Factors for the Implementation of Business Intelligence Systems," International Journal of Business Intelligence Research (IJBIR) 9, no.2: 27-46. http://doi.org/10.4018/IJBIR.2018070102

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Abstract

This article focuses on critical success factors during the implementation of a business intelligence system. The existing literature was reviewed, and critical success factors were extracted. Subsequently, the critical success factors that occur in practice were collected through qualitative expert interviews that are analysed through a qualitative content analysis. The critical success factors found in literature are afterwards compared with those that have been collected during the expert interviews. It was found that many of the critical success factors were mentioned in the literature and in the expert interviews as well, such as a strong management support, a light-weight approach, user acceptance, the project team and data quality. In addition, the performance of the business intelligence system, the definition of standards, terminology and key performance indicators as well as an institutionalization and integration of business intelligence were mentioned in the expert interviews.

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