Welcome to the InfoSci Platform
Reference Hub1
Examining Mobile Banking User Trust: A Tripartite Perspective

Examining Mobile Banking User Trust: A Tripartite Perspective

Tao Zhou
Copyright: © 2013 |Volume: 5 |Issue: 3 |Pages: 13
ISSN: 1937-9633|EISSN: 1937-9641|EISBN13: 9781466634077|DOI: 10.4018/ijea.2013070102
Cite Article Cite Article

MLA

Zhou, Tao. "Examining Mobile Banking User Trust: A Tripartite Perspective." IJEA vol.5, no.3 2013: pp.17-29. http://doi.org/10.4018/ijea.2013070102

APA

Zhou, T. (2013). Examining Mobile Banking User Trust: A Tripartite Perspective. International Journal of E-Adoption (IJEA), 5(3), 17-29. http://doi.org/10.4018/ijea.2013070102

Chicago

Zhou, Tao. "Examining Mobile Banking User Trust: A Tripartite Perspective," International Journal of E-Adoption (IJEA) 5, no.3: 17-29. http://doi.org/10.4018/ijea.2013070102

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

Building users’ trust is crucial to alleviating their perceived risk and facilitating their usage of mobile banking. Drawing on a tripartite perspective of transference-based, personality-based and self-perception-based determinants, this research examined mobile banking user trust. Transference-based determinants include structural assurance and online banking trust. Personality-based determinant is trust propensity. Self-perception-based determinants include system quality, information quality and service quality. The results indicated that these three kinds of determinants have significant effects on user trust. Among them, information quality, service quality and structural assurance have relatively larger effects. The results imply that service providers need to consider these three kinds of trust determinants in order to facilitate user trust in mobile banking.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.