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Investments in E-Government: A Benefit Management Case Study

Investments in E-Government: A Benefit Management Case Study

Teresa Matos Fernandes, Jorge Gomes, Mário Romão
Copyright: © 2017 |Volume: 13 |Issue: 3 |Pages: 17
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781522511557|DOI: 10.4018/IJEGR.2017070101
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MLA

Fernandes, Teresa Matos, et al. "Investments in E-Government: A Benefit Management Case Study." IJEGR vol.13, no.3 2017: pp.1-17. http://doi.org/10.4018/IJEGR.2017070101

APA

Fernandes, T. M., Gomes, J., & Romão, M. (2017). Investments in E-Government: A Benefit Management Case Study. International Journal of Electronic Government Research (IJEGR), 13(3), 1-17. http://doi.org/10.4018/IJEGR.2017070101

Chicago

Fernandes, Teresa Matos, Jorge Gomes, and Mário Romão. "Investments in E-Government: A Benefit Management Case Study," International Journal of Electronic Government Research (IJEGR) 13, no.3: 1-17. http://doi.org/10.4018/IJEGR.2017070101

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Abstract

The expenses in Information Systems and Information Technology (IS/IT) represent a substantial share in organizations' budgets. However, IS/IT investment projects seem to continue to show reduced success rates. The Benefits Management (BM) has gained relevance as a way, not only, to understand these failures, but also as a tool available to organizations to improve the success of IS/TI investments. The objective of this article is to understand how BM can be applied in IS/IT investments in the Public Administration (PA) and help to leverage the benefits of these investments. A case study was conducted using an e-Government project in the Portuguese PA. The study showed how a BM approach can be applied in this environment and also identified some difficulties that must be considered. Several benefits, that were not foreseen, were identified and evaluated, or proposed some criteria for their evaluation, highlighting, this way, the true contribution of IS/IT investments in delivering services to citizens and increasing public organizations performance.

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