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Grounded Theory Analysis of Successful Implementation of E-Government Projects: Exploring Perceptions of E-Government Authorities

Grounded Theory Analysis of Successful Implementation of E-Government Projects: Exploring Perceptions of E-Government Authorities

Ameena Al-Emadi, Abdel Latef Anouze
Copyright: © 2018 |Volume: 14 |Issue: 1 |Pages: 30
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781522542865|DOI: 10.4018/IJEGR.2018010102
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MLA

Al-Emadi, Ameena, and Abdel Latef Anouze. "Grounded Theory Analysis of Successful Implementation of E-Government Projects: Exploring Perceptions of E-Government Authorities." IJEGR vol.14, no.1 2018: pp.23-52. http://doi.org/10.4018/IJEGR.2018010102

APA

Al-Emadi, A. & Anouze, A. L. (2018). Grounded Theory Analysis of Successful Implementation of E-Government Projects: Exploring Perceptions of E-Government Authorities. International Journal of Electronic Government Research (IJEGR), 14(1), 23-52. http://doi.org/10.4018/IJEGR.2018010102

Chicago

Al-Emadi, Ameena, and Abdel Latef Anouze. "Grounded Theory Analysis of Successful Implementation of E-Government Projects: Exploring Perceptions of E-Government Authorities," International Journal of Electronic Government Research (IJEGR) 14, no.1: 23-52. http://doi.org/10.4018/IJEGR.2018010102

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Abstract

This article explores the perceptions of senior managers about the successful implementations of e-government projects in their agencies, identifying what problems they have encountered and how they have addressed these problems better. 17 e-government projects were interviewed to reveal their underlying perceptions on the successful implementation of e-government projects in their agencies. After analyzing their interview transcripts, forty-nine constructs were revealed, refined, and categorized. The findings indicate that there is a lack of consensus among project managers about what constitutes e-Government project success, there was agreement across all levels of management that project success needs to be measured through a set of quantitative measures such as the number of transactions submitted through the e-government system, number of users using the system, and total time required to complete a process. Drawing from the empirical findings, this article presents a conceptual framework for change management in e-government projects together with a set of recommendations.

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