Welcome to the InfoSci Platform
Reference Hub8
An Empirical Study of Cloud-Based E-Governance Services Adoption in India

An Empirical Study of Cloud-Based E-Governance Services Adoption in India

Brijesh Sivathanu
Copyright: © 2018 |Volume: 14 |Issue: 1 |Pages: 22
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781522542865|DOI: 10.4018/IJEGR.2018010105
Cite Article Cite Article

MLA

Sivathanu, Brijesh. "An Empirical Study of Cloud-Based E-Governance Services Adoption in India." IJEGR vol.14, no.1 2018: pp.86-107. http://doi.org/10.4018/IJEGR.2018010105

APA

Sivathanu, B. (2018). An Empirical Study of Cloud-Based E-Governance Services Adoption in India. International Journal of Electronic Government Research (IJEGR), 14(1), 86-107. http://doi.org/10.4018/IJEGR.2018010105

Chicago

Sivathanu, Brijesh. "An Empirical Study of Cloud-Based E-Governance Services Adoption in India," International Journal of Electronic Government Research (IJEGR) 14, no.1: 86-107. http://doi.org/10.4018/IJEGR.2018010105

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

This article studies the factors affecting the adoption of the DigiLocker cloud-based E-governance service in India. This study integrates the e-GAM and UTAUT model to develop a hypothesized framework to investigate the DigiLocker E-governance service adoption in India from a citizen's perspective. The survey was conducted among citizens in Pune city and its suburbs using a structured questionnaire. The confirmatory factor analysis was done using the PLS-SEM technique. The results of this cross-sectional research explain that performance expectancy, effort expectancy, facilitating conditions, social influence, perceived awareness, computer self-efficacy, multilingual option, perceived quality of information, perceived response and perceived trust influence the behavioral intention and actual usage of DigiLocker cloud-based E-governance service. The outcome of this article is valuable to policymakers for providing better E-governance services. This research presents vital insights and highlights the factors that influence the cloud-based E-governance service adoption in developing countries like India.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.