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E-Government Services Adoption: The Important Elements of Trust and Transparency

E-Government Services Adoption: The Important Elements of Trust and Transparency

Isaac Kofi Mensah
Copyright: © 2018 |Volume: 14 |Issue: 3 |Pages: 20
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781522542889|DOI: 10.4018/IJEGR.2018070102
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MLA

Mensah, Isaac Kofi. "E-Government Services Adoption: The Important Elements of Trust and Transparency." IJEGR vol.14, no.3 2018: pp.12-31. http://doi.org/10.4018/IJEGR.2018070102

APA

Mensah, I. K. (2018). E-Government Services Adoption: The Important Elements of Trust and Transparency. International Journal of Electronic Government Research (IJEGR), 14(3), 12-31. http://doi.org/10.4018/IJEGR.2018070102

Chicago

Mensah, Isaac Kofi. "E-Government Services Adoption: The Important Elements of Trust and Transparency," International Journal of Electronic Government Research (IJEGR) 14, no.3: 12-31. http://doi.org/10.4018/IJEGR.2018070102

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Abstract

This research article explores the important elements of trust and transparency to the adoption of e-government services. The Technology Acceptance Model was used as the theoretical framework. The data capture and analyses were conducted with SPSS. The results indicate that trust in the internet was a significant predictor of both the intention to use and perceived ease of use (PEOU), but was not significant in predicting perceived usefulness (PU) and the actual use (AU) of e-government services. Trust in the government (TG) was also not significant in determining both the intention to use and PEOU of e-government services. Rather TG had a significant impact on PU and the actual use (AU) of e-government services. Furthermore, perceived transparency was a significant predictor of PU, IU, and AU of e-government services. The implications of these findings on the implementation of e-government are thoroughly discussed.

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