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Exploring the Moderating Effect of Perceived Usefulness on the Adoption of E-Government Services

Exploring the Moderating Effect of Perceived Usefulness on the Adoption of E-Government Services

Isaac Kofi Mensah
Copyright: © 2019 |Volume: 15 |Issue: 1 |Pages: 19
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781522564409|DOI: 10.4018/IJEGR.2019010102
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MLA

Mensah, Isaac Kofi. "Exploring the Moderating Effect of Perceived Usefulness on the Adoption of E-Government Services." IJEGR vol.15, no.1 2019: pp.17-35. http://doi.org/10.4018/IJEGR.2019010102

APA

Mensah, I. K. (2019). Exploring the Moderating Effect of Perceived Usefulness on the Adoption of E-Government Services. International Journal of Electronic Government Research (IJEGR), 15(1), 17-35. http://doi.org/10.4018/IJEGR.2019010102

Chicago

Mensah, Isaac Kofi. "Exploring the Moderating Effect of Perceived Usefulness on the Adoption of E-Government Services," International Journal of Electronic Government Research (IJEGR) 15, no.1: 17-35. http://doi.org/10.4018/IJEGR.2019010102

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Abstract

This study explored the moderating effect of perceived usefulness on the impact of trust in the internet and trust in government on the intention to adopt e-government services. The Technology Acceptance Model (TAM) was used as the theoretical foundation for this study. The results indicated that trust in the internet and trust in government were both significant predictors of the intention to use e-government services. It was also discovered that trust in the internet was a positive determinant of trust in government. Furthermore, the study revealed that while perceived usefulness had a significant moderating effect on the impact of trust in the internet on the intention to use e-government services, it was however not significant in moderating the impact of trust in government on the intention to use. The significant and non-significant moderating effect of perceived usefulness on both the relationship between trust in the internet and trust in government on the intention to use is the unique contribution of this study. The implications of these findings are discussed.

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