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Mobile Government Services and Resident Satisfaction: Evaluation of Kahramaa Mobile Services

Mobile Government Services and Resident Satisfaction: Evaluation of Kahramaa Mobile Services

Mohammed Adel Al Najjar, Assem Alabdelqader, Emad Ahmed Abu-Shanab
Copyright: © 2019 |Volume: 15 |Issue: 2 |Pages: 19
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781522564416|DOI: 10.4018/IJEGR.2019040103
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MLA

Al Najjar, Mohammed Adel, et al. "Mobile Government Services and Resident Satisfaction: Evaluation of Kahramaa Mobile Services." IJEGR vol.15, no.2 2019: pp.39-57. http://doi.org/10.4018/IJEGR.2019040103

APA

Al Najjar, M. A., Alabdelqader, A., & Abu-Shanab, E. A. (2019). Mobile Government Services and Resident Satisfaction: Evaluation of Kahramaa Mobile Services. International Journal of Electronic Government Research (IJEGR), 15(2), 39-57. http://doi.org/10.4018/IJEGR.2019040103

Chicago

Al Najjar, Mohammed Adel, Assem Alabdelqader, and Emad Ahmed Abu-Shanab. "Mobile Government Services and Resident Satisfaction: Evaluation of Kahramaa Mobile Services," International Journal of Electronic Government Research (IJEGR) 15, no.2: 39-57. http://doi.org/10.4018/IJEGR.2019040103

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Abstract

The success of any mobile service depends on the perceived efficiency and effectiveness of using the service. This research article attempts to evaluate the factors influencing the effectiveness and efficiency of the Kahramaa mobile service, where both influence users' satisfaction. From a system's features perspective, timeliness and availability were significant predictors of efficiency, accuracy, and usability were significant predictors of effectiveness. Accessibility and reliability failed to influence efficiency and effectiveness respectively. Structural equation modeling was used to estimate the research model and explained 61.7% of the variance in satisfaction. The article reports valuable insights for public officials and researchers based on a system's features perspective. Conclusions and implications are reported at the end.

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