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Citizen Use of E-Government Services Websites: A Proposed E-Government Adoption Recommendation Model (EGARM)

Citizen Use of E-Government Services Websites: A Proposed E-Government Adoption Recommendation Model (EGARM)

Isaac Kofi Mensah, Chuanyong Luo, Emad Abu-Shanab
Copyright: © 2021 |Volume: 17 |Issue: 2 |Pages: 24
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781799859673|DOI: 10.4018/IJEGR.2021040102
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MLA

Mensah, Isaac Kofi, et al. "Citizen Use of E-Government Services Websites: A Proposed E-Government Adoption Recommendation Model (EGARM)." IJEGR vol.17, no.2 2021: pp.19-42. http://doi.org/10.4018/IJEGR.2021040102

APA

Mensah, I. K., Luo, C., & Abu-Shanab, E. (2021). Citizen Use of E-Government Services Websites: A Proposed E-Government Adoption Recommendation Model (EGARM). International Journal of Electronic Government Research (IJEGR), 17(2), 19-42. http://doi.org/10.4018/IJEGR.2021040102

Chicago

Mensah, Isaac Kofi, Chuanyong Luo, and Emad Abu-Shanab. "Citizen Use of E-Government Services Websites: A Proposed E-Government Adoption Recommendation Model (EGARM)," International Journal of Electronic Government Research (IJEGR) 17, no.2: 19-42. http://doi.org/10.4018/IJEGR.2021040102

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Abstract

This study explored the factors influencing citizens' adoption of e-government services through the open government/data concept by proposing and validating an e-government adoption recommendation model (EGARM). The data was analyzed with Smart PLS-SEM. The results show that the intention to use e-government website is positively related to the intention of citizens to recommend the adoption of e-government services. Trust in government and the internet were significant predictors of the intention to use e-government services. While information quality was significant in determining the intention to use, it was however not significant in predicting the citizen's trust in government. Also, information accessibility and accountability were both significant predictors of trust in government but not the intention to use. Additionally, collaboration was found to predict the intention to use but not trust in government. Finally, empowerment was a significant determinant of the intention to use and trust in government.

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