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A Case of Affordances: Collaborative Governance Using Smartphones

A Case of Affordances: Collaborative Governance Using Smartphones

Swapnil Sharma, Umar Bashir Mir, Arpan Kumar Kar, M. P. Gupta
Copyright: © 2022 |Volume: 18 |Issue: 1 |Pages: 21
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781799893929|DOI: 10.4018/IJEGR.301256
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MLA

Sharma, Swapnil, et al. "A Case of Affordances: Collaborative Governance Using Smartphones." IJEGR vol.18, no.1 2022: pp.1-21. http://doi.org/10.4018/IJEGR.301256

APA

Sharma, S., Mir, U. B., Kar, A. K., & Gupta, M. P. (2022). A Case of Affordances: Collaborative Governance Using Smartphones. International Journal of Electronic Government Research (IJEGR), 18(1), 1-21. http://doi.org/10.4018/IJEGR.301256

Chicago

Sharma, Swapnil, et al. "A Case of Affordances: Collaborative Governance Using Smartphones," International Journal of Electronic Government Research (IJEGR) 18, no.1: 1-21. http://doi.org/10.4018/IJEGR.301256

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Abstract

This study attempts to explore the contextual factors that play a significant role in promoting collaborative governance using mobile phones in developing countries. The study utilises review of academic literature and experts’ opinion to identify critical conversion factors and their interrelationship. Affordance Theory is used as a theoretical lens to identify eight significant factors covering development of infrastructure, citizen up-skilling, cost of access, ease of use, reliable infrastructure, ensured privacy & security, process accountability and a standardised m-governance policy. A combination of Total Interpretative Structure Modelling (TISM) and Cross-impact matrix multiplication applied to classification (MICMAC) analysis is employed to prioritise these conversion factors and classify them based on their dependence and driving power. A priority-based hierarchical model is proposed for establishing a sustainable m-governance ecosystem.

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