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Satisfaction With ERP System Implementation: Effects of Fits Between User Interfaces, Task Interdependence, and User Knowledge

Satisfaction With ERP System Implementation: Effects of Fits Between User Interfaces, Task Interdependence, and User Knowledge

Boonlert Watjatrakul, Vimolluck Vatanapitukpong
Copyright: © 2021 |Volume: 17 |Issue: 4 |Pages: 20
ISSN: 1548-1115|EISSN: 1548-1123|EISBN13: 9781799859550|DOI: 10.4018/IJEIS.2021100106
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MLA

Watjatrakul, Boonlert, and Vimolluck Vatanapitukpong. "Satisfaction With ERP System Implementation: Effects of Fits Between User Interfaces, Task Interdependence, and User Knowledge." IJEIS vol.17, no.4 2021: pp.98-117. http://doi.org/10.4018/IJEIS.2021100106

APA

Watjatrakul, B. & Vatanapitukpong, V. (2021). Satisfaction With ERP System Implementation: Effects of Fits Between User Interfaces, Task Interdependence, and User Knowledge. International Journal of Enterprise Information Systems (IJEIS), 17(4), 98-117. http://doi.org/10.4018/IJEIS.2021100106

Chicago

Watjatrakul, Boonlert, and Vimolluck Vatanapitukpong. "Satisfaction With ERP System Implementation: Effects of Fits Between User Interfaces, Task Interdependence, and User Knowledge," International Journal of Enterprise Information Systems (IJEIS) 17, no.4: 98-117. http://doi.org/10.4018/IJEIS.2021100106

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Abstract

While many studies explain factors influencing the success of ERP implementation, little is known about the system outcome to satisfy user expectations based on the concepts of task-technology fit and person-task fit. The study examines the effects of fits between user interfaces, task interdependence, and user knowledge on system utilization and performance impacts leading to user satisfaction with ERP system implementation. Based on the structural equation modeling analysis and two-way interaction test results, a user interface dampens the positive effect of task interdependence on task-technology fit while it strengthens the positive effect of user knowledge on task-technology fit. Task interdependence dampens the positive effect of user knowledge on system utilization. The results provide guidance on how to enhance the system impacts on user performance and encourage the system usage resulting in user satisfaction with the ERP system implementation. The paper provides detailed discussions of the results, the implications for theory and practices, and the study limitations.

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