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Proposed Approach for Enhancing Adoption of E-Government Services Using AHP and PROMETHEE

Proposed Approach for Enhancing Adoption of E-Government Services Using AHP and PROMETHEE

Abeer Mosaad Ghareeb, Nagy Ramadan Darwish, Hesham Ahmed Hefney
Copyright: © 2020 |Volume: 12 |Issue: 3 |Pages: 22
ISSN: 1941-627X|EISSN: 1941-6288|EISBN13: 9781799805878|DOI: 10.4018/IJESMA.2020070103
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MLA

Ghareeb, Abeer Mosaad, et al. "Proposed Approach for Enhancing Adoption of E-Government Services Using AHP and PROMETHEE." IJESMA vol.12, no.3 2020: pp.38-59. http://doi.org/10.4018/IJESMA.2020070103

APA

Ghareeb, A. M., Darwish, N. R., & Hefney, H. A. (2020). Proposed Approach for Enhancing Adoption of E-Government Services Using AHP and PROMETHEE. International Journal of E-Services and Mobile Applications (IJESMA), 12(3), 38-59. http://doi.org/10.4018/IJESMA.2020070103

Chicago

Ghareeb, Abeer Mosaad, Nagy Ramadan Darwish, and Hesham Ahmed Hefney. "Proposed Approach for Enhancing Adoption of E-Government Services Using AHP and PROMETHEE," International Journal of E-Services and Mobile Applications (IJESMA) 12, no.3: 38-59. http://doi.org/10.4018/IJESMA.2020070103

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Abstract

The growing attention given by governments to invest in e-government projects and the low usage of the available e-government services refers to a gap between provision and usage. This article aims to propose an approach for enhancing adoption of e-government services and maximizing the impact of investment. It is a demand-oriented approach, focuses on eliciting citizens' requirements in e-government projects via analytical analysis of the deployed e-government services, against a predefined set of acceptance and adoption criteria. The proposed approach employs AHP and PROMETHEE methods. AHP is used to create a hierarchical representation of the decision problem and PROMETHEE is used to rank e-government services and highlight their favorable and unfavorable features. The proposed approach has been applied to measure the performance of Egyptian e-government services. The computational results are given and the research outcomes are discussed.

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