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Towards a New Model of Co-Creation of Value in E-Learning Service Systems

Towards a New Model of Co-Creation of Value in E-Learning Service Systems

Lorna Uden
Copyright: © 2011 |Volume: 1 |Issue: 1 |Pages: 14
ISSN: 2155-4218|EISSN: 2155-4226|EISBN13: 9781613508015|DOI: 10.4018/ijicst.2011010103
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MLA

Uden, Lorna. "Towards a New Model of Co-Creation of Value in E-Learning Service Systems." IJICST vol.1, no.1 2011: pp.36-49. http://doi.org/10.4018/ijicst.2011010103

APA

Uden, L. (2011). Towards a New Model of Co-Creation of Value in E-Learning Service Systems. International Journal of Interactive Communication Systems and Technologies (IJICST), 1(1), 36-49. http://doi.org/10.4018/ijicst.2011010103

Chicago

Uden, Lorna. "Towards a New Model of Co-Creation of Value in E-Learning Service Systems," International Journal of Interactive Communication Systems and Technologies (IJICST) 1, no.1: 36-49. http://doi.org/10.4018/ijicst.2011010103

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Abstract

Advances in information and communication technologies make e-learning an integral part of everyday life. An e-learning service can be viewed as a technology-based service system that provides educational value through instructor-learner interaction. However, little attention has been given to the services aspect of e-learning in scholarly literature. This paper examines how the conceptual framework of Service Science, Management, and Engineering (SSME), a new academic discipline also known as service science, can be applied to design innovative e-learning systems for higher education. The author introduces a service-driven model of e-learning that can be used to develop effective educational systems that will provide knowledge co-creation opportunities and meet the needs and expectations of learners in the 21st century.

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