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Exploring Factors Affecting Users' Satisfaction Toward E-Learning Systems

Exploring Factors Affecting Users' Satisfaction Toward E-Learning Systems

Qais Hammouri, Emad Abu-Shanab
Copyright: © 2018 |Volume: 14 |Issue: 1 |Pages: 14
ISSN: 1550-1876|EISSN: 1550-1337|EISBN13: 9781522542520|DOI: 10.4018/IJICTE.2018010104
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MLA

Hammouri, Qais, and Emad Abu-Shanab. "Exploring Factors Affecting Users' Satisfaction Toward E-Learning Systems." IJICTE vol.14, no.1 2018: pp.44-57. http://doi.org/10.4018/IJICTE.2018010104

APA

Hammouri, Q. & Abu-Shanab, E. (2018). Exploring Factors Affecting Users' Satisfaction Toward E-Learning Systems. International Journal of Information and Communication Technology Education (IJICTE), 14(1), 44-57. http://doi.org/10.4018/IJICTE.2018010104

Chicago

Hammouri, Qais, and Emad Abu-Shanab. "Exploring Factors Affecting Users' Satisfaction Toward E-Learning Systems," International Journal of Information and Communication Technology Education (IJICTE) 14, no.1: 44-57. http://doi.org/10.4018/IJICTE.2018010104

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Abstract

E-learning is emerging as the new phenomenon of modern education. Universities are adopting e-learning as a strategy for the improving the teaching/learning process. The primary question addressed in this paper is related to the factors influencing the adoption of e-learning. An integrated model was used to explore the factors influencing students' satisfaction with e-learning in Jordan. The model adopted five variables from the technology acceptance model, Delone and McLean model and the social cognitive theory to predict students' satisfaction with e-learning. A sample of 386 students was utilized and an instrument with 30 items was used. Results indicated that perceived ease of use, perceived usefulness, system quality, information quality, and computer self-efficacy are major factors influencing students' satisfaction. The coefficient of determination estimated to be 0.498, and yielded a full support of all proposed hypotheses. Conclusions and future work are reported at the end of this study.

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