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Situation Awareness Under Task Complexity: The Role of Information

Situation Awareness Under Task Complexity: The Role of Information

Johannes Schmied, Abbas Strømmen-Bakhtiar
Copyright: © 2020 |Volume: 11 |Issue: 4 |Pages: 26
ISSN: 1947-8305|EISSN: 1947-8313|EISBN13: 9781522599807|DOI: 10.4018/IJIDE.2020100101
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MLA

Schmied, Johannes, and Abbas Strømmen-Bakhtiar. "Situation Awareness Under Task Complexity: The Role of Information." IJIDE vol.11, no.4 2020: pp.1-26. http://doi.org/10.4018/IJIDE.2020100101

APA

Schmied, J. & Strømmen-Bakhtiar, A. (2020). Situation Awareness Under Task Complexity: The Role of Information. International Journal of Innovation in the Digital Economy (IJIDE), 11(4), 1-26. http://doi.org/10.4018/IJIDE.2020100101

Chicago

Schmied, Johannes, and Abbas Strømmen-Bakhtiar. "Situation Awareness Under Task Complexity: The Role of Information," International Journal of Innovation in the Digital Economy (IJIDE) 11, no.4: 1-26. http://doi.org/10.4018/IJIDE.2020100101

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Abstract

Performing tasks under task complexity (TC), for example, during the management of a crisis, can be challenging. One relevant research stream has so far dealt with modelling task complexity while another research stream has established the importance of situation awareness (SA) during crisis management. This study takes into consideration these two research streams and builds a model on how SA is achieved under task complexity. The research shows that information of high information quality (IQ) reduces the level of task complexity, and influences—as well as is influenced by—situation awareness. The practice of collecting and disseminating relevant and timely information as a critical resource in improving SA should be carried out continuously. This continuous process can be improved by using information technologies as automating tools. Moreover, the study shows how shared mental models can improve SA under task complexity. A case study approach, based on qualitative data focusing on theory building, is applied. Unit of analysis is a Norwegian hospital.

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