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Artificial Intelligence and  NLP -Based  Chatbot for Islamic Banking and Finance

Artificial Intelligence and  NLP -Based  Chatbot for Islamic Banking and Finance

Shahnawaz Khan, Mustafa Raza Rabbani
Copyright: © 2021 |Volume: 11 |Issue: 3 |Pages: 13
ISSN: 2155-6377|EISSN: 2155-6385|EISBN13: 9781799862000|DOI: 10.4018/IJIRR.2021070105
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MLA

Khan, Shahnawaz, and Mustafa Raza Rabbani. "Artificial Intelligence and  NLP -Based  Chatbot for Islamic Banking and Finance." IJIRR vol.11, no.3 2021: pp.65-77. http://doi.org/10.4018/IJIRR.2021070105

APA

Khan, S. & Rabbani, M. R. (2021). Artificial Intelligence and  NLP -Based  Chatbot for Islamic Banking and Finance. International Journal of Information Retrieval Research (IJIRR), 11(3), 65-77. http://doi.org/10.4018/IJIRR.2021070105

Chicago

Khan, Shahnawaz, and Mustafa Raza Rabbani. "Artificial Intelligence and  NLP -Based  Chatbot for Islamic Banking and Finance," International Journal of Information Retrieval Research (IJIRR) 11, no.3: 65-77. http://doi.org/10.4018/IJIRR.2021070105

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Abstract

The role of artificial intelligence (AI) is becoming increasingly important in the field of banking and finance. It has come a long way, and the trend is likely to continue for some time in the future as well. This research study reviews the role of artificial intelligence and use of technology in the finance and banking industry and how AI has changed the way the banks and financial institutions do their business. Customer engagement is one of the most critical parts of the finance and banking industry. This research proposes an artificial intelligence and natural language processing (NLP)-based chatbot model for advising the customers of Islamic banking and finance. Presently, the proposed chatbot is the first chatbot that will help the Islamic finance and banking customers to interact in real time and get Islamic financial advice based on the principles of Sharia related to individual's financial needs.

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