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Dynamic Capabilities of Decision-oriented Service Systems

Dynamic Capabilities of Decision-oriented Service Systems

Rainer Schmidt, Michael Möhring, Alfred Zimmerman
Copyright: © 2018 |Volume: 10 |Issue: 3 |Pages: 23
ISSN: 1935-5688|EISSN: 1935-5696|EISBN13: 9781522543183|DOI: 10.4018/IJISSS.2018070103
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MLA

Schmidt, Rainer, et al. "Dynamic Capabilities of Decision-oriented Service Systems." IJISSS vol.10, no.3 2018: pp.41-63. http://doi.org/10.4018/IJISSS.2018070103

APA

Schmidt, R., Möhring, M., & Zimmerman, A. (2018). Dynamic Capabilities of Decision-oriented Service Systems. International Journal of Information Systems in the Service Sector (IJISSS), 10(3), 41-63. http://doi.org/10.4018/IJISSS.2018070103

Chicago

Schmidt, Rainer, Michael Möhring, and Alfred Zimmerman. "Dynamic Capabilities of Decision-oriented Service Systems," International Journal of Information Systems in the Service Sector (IJISSS) 10, no.3: 41-63. http://doi.org/10.4018/IJISSS.2018070103

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Abstract

A new class of information system architecture, decision-oriented service systems, is spreading more and more. Decision-oriented service systems provide services that support decisions in business processes and products based on the capabilities of cloud-computing environments. To pave the way for the creation of design methods of business processes and products based on decision-oriented service systems, this article introduces a capability-oriented approach. Starting from technological capabilities, more abstract operational and dynamic capabilities are created. The framework created is based on an integrated conceptualization of decision-oriented service systems that allows capturing synergetic effects. By creating the framework, the gap between the technological capabilities of technologies and the strategic goals of enterprises shall be narrowed.

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