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Do E-Business Services Enhance Bank Efficiency in Taiwan?

Do E-Business Services Enhance Bank Efficiency in Taiwan?

Changsheng Liao
Copyright: © 2022 |Volume: 14 |Issue: 1 |Pages: 17
ISSN: 1935-5688|EISSN: 1935-5696|EISBN13: 9781683180302|DOI: 10.4018/IJISSS.287575
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MLA

Liao, Changsheng. "Do E-Business Services Enhance Bank Efficiency in Taiwan?." IJISSS vol.14, no.1 2022: pp.1-17. http://doi.org/10.4018/IJISSS.287575

APA

Liao, C. (2022). Do E-Business Services Enhance Bank Efficiency in Taiwan?. International Journal of Information Systems in the Service Sector (IJISSS), 14(1), 1-17. http://doi.org/10.4018/IJISSS.287575

Chicago

Liao, Changsheng. "Do E-Business Services Enhance Bank Efficiency in Taiwan?," International Journal of Information Systems in the Service Sector (IJISSS) 14, no.1: 1-17. http://doi.org/10.4018/IJISSS.287575

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Abstract

This study investigates the impact of e-business services on bank efficiency in Taiwan from 2008 to 2019, using the Data Envelopment Analysis (DEA) technique concerning e-business activities as outputs or do not. Comparing two models, these findings show that efficiency scores with e-business output were significantly better than those without e-business outputs, implying that e-business outputs play a crucial role in evaluating bank efficiency. The findings show that e-payment services have brought positive effects to bank efficiency, and that mobile banking services increase the frequency of banking transactions performed by customers, leading to increased bank efficiency.

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