Welcome to the InfoSci Platform
Reference Hub1
A Preliminary Investigation of Exploration-Oriented, Learning Behaviors for Managing Project Quality

A Preliminary Investigation of Exploration-Oriented, Learning Behaviors for Managing Project Quality

Brian J. Herod, Jamison V. Kovach
Copyright: © 2015 |Volume: 6 |Issue: 2 |Pages: 22
ISSN: 1938-0232|EISSN: 1938-0240|EISBN13: 9781466676626|DOI: 10.4018/ijitpm.2015040102
Cite Article Cite Article

MLA

Herod, Brian J., and Jamison V. Kovach. "A Preliminary Investigation of Exploration-Oriented, Learning Behaviors for Managing Project Quality." IJITPM vol.6, no.2 2015: pp.18-39. http://doi.org/10.4018/ijitpm.2015040102

APA

Herod, B. J. & Kovach, J. V. (2015). A Preliminary Investigation of Exploration-Oriented, Learning Behaviors for Managing Project Quality. International Journal of Information Technology Project Management (IJITPM), 6(2), 18-39. http://doi.org/10.4018/ijitpm.2015040102

Chicago

Herod, Brian J., and Jamison V. Kovach. "A Preliminary Investigation of Exploration-Oriented, Learning Behaviors for Managing Project Quality," International Journal of Information Technology Project Management (IJITPM) 6, no.2: 18-39. http://doi.org/10.4018/ijitpm.2015040102

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

Customers are typically dissatisfied when projects fail to meet requirements and/or expectations. While effectively managing projects requires balancing competing constraints, quality is one aspect of project management that has not been widely explored. To address this issue, this research investigated the characteristics of learning/exploration used to support managing project quality. This qualitative study used semi-structured interviews with information technology (IT) project managers to identify learning/exploration-oriented approaches currently used in project-based environments. Analysis of the data obtained through interviews identified characteristics of learning/exploration used in projects and these findings were validated through a focus group with additional IT project managers. Based on this research, an approach is proposed that provides specific insights for project managers about using exploratory practices. When coupled with traditional project quality management processes, these learning/exploratory activities may help to enhance ambidexterity within project-based organizations and improve project quality outcomes.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.