Welcome to the InfoSci Platform
Reference Hub4
The Compensation Benefit of ITIL® Skills and Certifications

The Compensation Benefit of ITIL® Skills and Certifications

Stuart Diaz Galup, Ronald Dattero, Jing Quan
Copyright: © 2016 |Volume: 7 |Issue: 2 |Pages: 15
ISSN: 1947-959X|EISSN: 1947-9603|EISBN13: 9781466690950|DOI: 10.4018/IJSSMET.2016040101
Cite Article Cite Article

MLA

Galup, Stuart Diaz, et al. "The Compensation Benefit of ITIL® Skills and Certifications." IJSSMET vol.7, no.2 2016: pp.1-15. http://doi.org/10.4018/IJSSMET.2016040101

APA

Galup, S. D., Dattero, R., & Quan, J. (2016). The Compensation Benefit of ITIL® Skills and Certifications. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 7(2), 1-15. http://doi.org/10.4018/IJSSMET.2016040101

Chicago

Galup, Stuart Diaz, Ronald Dattero, and Jing Quan. "The Compensation Benefit of ITIL® Skills and Certifications," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 7, no.2: 1-15. http://doi.org/10.4018/IJSSMET.2016040101

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

Information Technology Service Management (ITSM) is a quality management approach for managing IT services that meet business needs. The most broadly accepted ITSM framework is ITIL® (Mann, 2012) and its adoption by organizations across the globe has grown over the past decade. A study conducted by Forrester and itSMF (2013) found that IT service providers that employ ITIL® enjoy better service quality and higher operational productivity as well as cost savings. Therefore, IT professionals with ITIL® knowledge and skills are likely valuable to organizations and earn a higher wage than their peers. This paper investigates whether or not there are salary benefits for IT professionals that possess ITIL® knowledge and skill and what are the estimated benefits, if any. Using a human capital model and employing data from an on-line survey of a large set of IT professionals (16,632 responses) conducted at the end of 2013 this benefit is confirmed and quantified.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.