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The Effect of Gender, Age, and Education on the Adoption of Mobile Government Services

The Effect of Gender, Age, and Education on the Adoption of Mobile Government Services

Isaac Kofi Mensah, Guohua Zeng, Chuanyong Luo
Copyright: © 2020 |Volume: 16 |Issue: 3 |Pages: 18
ISSN: 1552-6283|EISSN: 1552-6291|EISBN13: 9781799805250|DOI: 10.4018/IJSWIS.2020070103
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MLA

Mensah, Isaac Kofi, et al. "The Effect of Gender, Age, and Education on the Adoption of Mobile Government Services." IJSWIS vol.16, no.3 2020: pp.35-52. http://doi.org/10.4018/IJSWIS.2020070103

APA

Mensah, I. K., Zeng, G., & Luo, C. (2020). The Effect of Gender, Age, and Education on the Adoption of Mobile Government Services. International Journal on Semantic Web and Information Systems (IJSWIS), 16(3), 35-52. http://doi.org/10.4018/IJSWIS.2020070103

Chicago

Mensah, Isaac Kofi, Guohua Zeng, and Chuanyong Luo. "The Effect of Gender, Age, and Education on the Adoption of Mobile Government Services," International Journal on Semantic Web and Information Systems (IJSWIS) 16, no.3: 35-52. http://doi.org/10.4018/IJSWIS.2020070103

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Abstract

This study explored the important role of demographic factors such as gender, age, and education in the adoption of mobile government (m-government) services. The Unified Theory of Acceptance and Use of Technology (UTAUT) model was used as the theoretical foundation whiles the data was captured and analyzed with SPSS and SmartPLS. The results have demonstrated that gender is a significant predictor of both the intention to use and performance expectancy of m-government services. However, gender does not determine mobile self-efficacy. In addition, age and education were both were significant predictors of performance expectancy, mobile self-efficacy and the intention to use m-government services respectively. The implications of these and other findings of the study are thoroughly discussed.

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