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Building a Customer Inquiry Database System

Building a Customer Inquiry Database System

Shameem Akhter, Nayem Rahman
Copyright: © 2015 |Volume: 6 |Issue: 2 |Pages: 18
ISSN: 1947-9301|EISSN: 1947-931X|EISBN13: 9781466677784|DOI: 10.4018/IJTD.2015040104
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MLA

Akhter, Shameem, and Nayem Rahman. "Building a Customer Inquiry Database System." IJTD vol.6, no.2 2015: pp.59-76. http://doi.org/10.4018/IJTD.2015040104

APA

Akhter, S. & Rahman, N. (2015). Building a Customer Inquiry Database System. International Journal of Technology Diffusion (IJTD), 6(2), 59-76. http://doi.org/10.4018/IJTD.2015040104

Chicago

Akhter, Shameem, and Nayem Rahman. "Building a Customer Inquiry Database System," International Journal of Technology Diffusion (IJTD) 6, no.2: 59-76. http://doi.org/10.4018/IJTD.2015040104

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Abstract

Organizations invest in customer database software to keep customer data safe and secured. That also allows them to increase operational efficiency of business. In this article, the authors will discuss development of a customer inquiry database system for use by small businesses. The proposed database system is destined to store customer information, inquiries, and company product information. The authors have designed and developed user interfaces (UI) using the state of the art software development technology and developed business intelligence (BI) capability using this system. This article provides a holistic view of building a customer inquiry database system. Existing literature or database system books talk about these topics partially as opposed to our approach of an integrated view of customer inquiry system.

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