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Predictors of the Readiness to Use E-Government Services From Citizens' Perspective

Predictors of the Readiness to Use E-Government Services From Citizens' Perspective

Isaac Kofi Mensah, Jianing Mi
Copyright: © 2019 |Volume: 10 |Issue: 1 |Pages: 21
ISSN: 1947-9301|EISSN: 1947-931X|EISBN13: 9781522565925|DOI: 10.4018/IJTD.2019010103
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MLA

Mensah, Isaac Kofi, and Jianing Mi. "Predictors of the Readiness to Use E-Government Services From Citizens' Perspective." IJTD vol.10, no.1 2019: pp.39-59. http://doi.org/10.4018/IJTD.2019010103

APA

Mensah, I. K. & Mi, J. (2019). Predictors of the Readiness to Use E-Government Services From Citizens' Perspective. International Journal of Technology Diffusion (IJTD), 10(1), 39-59. http://doi.org/10.4018/IJTD.2019010103

Chicago

Mensah, Isaac Kofi, and Jianing Mi. "Predictors of the Readiness to Use E-Government Services From Citizens' Perspective," International Journal of Technology Diffusion (IJTD) 10, no.1: 39-59. http://doi.org/10.4018/IJTD.2019010103

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Abstract

This article investigated the predictors of e-government services adoption from the citizens' perspective in Ghana. The results show that perceived service quality, perceived efficient public service delivery, computer self-efficacy and perceived transparent and accountable government (TAG) were all significant in predicting citizens' perspective towards the use of e-government services. Age as a demographic factor was found to have a direct impact on computer self-efficacy of citizens. However, gender and education were not significant in determining computer self-efficacy. The implications of these findings on the implementation of e-government are discussed.

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