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Information Technology Progress Indicators: Temporal Expectancy, User Preference, and the Perception of Process Duration

Information Technology Progress Indicators: Temporal Expectancy, User Preference, and the Perception of Process Duration

T. S. Amer, Todd L. Johnson
Copyright: © 2016 |Volume: 12 |Issue: 4 |Pages: 14
ISSN: 1548-3908|EISSN: 1548-3916|EISBN13: 9781466689237|DOI: 10.4018/IJTHI.2016100101
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MLA

Amer, T. S., and Todd L. Johnson. "Information Technology Progress Indicators: Temporal Expectancy, User Preference, and the Perception of Process Duration." IJTHI vol.12, no.4 2016: pp.1-14. http://doi.org/10.4018/IJTHI.2016100101

APA

Amer, T. S. & Johnson, T. L. (2016). Information Technology Progress Indicators: Temporal Expectancy, User Preference, and the Perception of Process Duration. International Journal of Technology and Human Interaction (IJTHI), 12(4), 1-14. http://doi.org/10.4018/IJTHI.2016100101

Chicago

Amer, T. S., and Todd L. Johnson. "Information Technology Progress Indicators: Temporal Expectancy, User Preference, and the Perception of Process Duration," International Journal of Technology and Human Interaction (IJTHI) 12, no.4: 1-14. http://doi.org/10.4018/IJTHI.2016100101

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Abstract

Users of information technology (IT) often encounter “progress indicators” during their interactions. These graphics appear on screen as a user waits for a task to complete and are designed to inform the user of the progress made as the task moves toward completion. This study employs theoretical models from research on human experiences in waiting to develop hypotheses related to the design of one type of progress indicator: the “stalling progress bar.” That is, a progress bar that moves consistently during most of the computing process but then stalls for an indeterminate period before completing. Data from one experiment indicates that participants preferred a progress bar that moves consistently to a stalling progress bar, and judged the process duration to be shorter with the linear progress bar. Data from a second experiment indicates that displaying an explanatory message with a stalling progress bar enhances participant's perception about the stalling bar.

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